F5-221 not powering on
F5-221 not powering on
I bought my f5-221 2 years ago and it has stopped working. It will not power on. When you unplug and put the power plug back in the lights come on the front for a second then nothing. Am gutted . Have 5 drives installed with 20tb of storage and no way to access them. Anybody any ideas what it can be.
Re: F5-221 not powering on
Are you using the original adapter?
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Re: F5-221 not powering on
yes i am. i was streaming and it just turned off. Like i said when you put the power cable back in it lights up for a split second. It will power on when the drives are not in but cannot get into it at all using desktop access
Re: F5-221 not powering on
i did try the cmos reset and new battery but still nothing
Re: F5-221 not powering on
anybody here im sitiing with a £356 door stop
Re: F5-221 not powering on
If all these are done, but the issue still remains the same, then your device has a hardware failure. Please contact our service team for RMA service. You can find the email address in my signature.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)