F5-221 not powering on

Topics about hardware platform, power, memory, UPS, network adapter
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Neo1701
Posts: 4
Joined: 21 Feb 2023, 03:49

F5-221 not powering on

Post by Neo1701 »

I bought my f5-221 2 years ago and it has stopped working. It will not power on. When you unplug and put the power plug back in the lights come on the front for a second then nothing. Am gutted . Have 5 drives installed with 20tb of storage and no way to access them. Anybody any ideas what it can be.
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TMSupport
TerraMaster Team
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Joined: 13 Dec 2019, 15:15

Re: F5-221 not powering on

Post by TMSupport »

Are you using the original adapter?
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Neo1701
Posts: 4
Joined: 21 Feb 2023, 03:49

Re: F5-221 not powering on

Post by Neo1701 »

yes i am. i was streaming and it just turned off. Like i said when you put the power cable back in it lights up for a split second. It will power on when the drives are not in but cannot get into it at all using desktop access
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Neo1701
Posts: 4
Joined: 21 Feb 2023, 03:49

Re: F5-221 not powering on

Post by Neo1701 »

i did try the cmos reset and new battery but still nothing
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Neo1701
Posts: 4
Joined: 21 Feb 2023, 03:49

Re: F5-221 not powering on

Post by Neo1701 »

anybody here im sitiing with a £356 door stop
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TMroy
TerraMaster Team
Posts: 2578
Joined: 10 Mar 2020, 14:04
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Re: F5-221 not powering on

Post by TMroy »

If all these are done, but the issue still remains the same, then your device has a hardware failure. Please contact our service team for RMA service. You can find the email address in my signature.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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