F2-420 no power

Topics about hardware platform, power, memory, UPS, network adapter
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Alek
Posts: 2
Joined: 10 Feb 2023, 03:05

F2-420 no power

Post by Alek »

Hello all!

I have a problem with my F2-420. I purchased from terramaster site in Set2019. It worked fine until this afternoon. I have shutdown it from web and It turned off correctly. After I unplugged the powersupply then, after 2 hours, I plugged again the power supply but the nas wont power on. No led, no fan, nothing happens. I test voltage on power supply and voltage on the power jack on the nas and on both there are correct value.

What can I check further? Capacitorrs?

Thanks in advance!

Regards
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TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: F2-420 no power

Post by TMSupport »

Please try to clear the CMOS to see if it can work, if not, it should be a hardware problem.
Clear CMOS method:
Unscrew the screws on the back of the unit, take off the motherboard, take out the battery, then hold down the poles of the battery with a metal material like tweezers for about 5-10 seconds, then put the battery back.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
Alek
Posts: 2
Joined: 10 Feb 2023, 03:05

Re: F2-420 no power

Post by Alek »

Hello

The clear CMOS risolved the issue.

Thank TMSupport!
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