F4-210 sponaneously died after only a year

Topics about hardware platform, power, memory, UPS, network adapter
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TerraNeutrino
Posts: 1
Joined: 04 Nov 2022, 19:58

F4-210 sponaneously died after only a year

Post by TerraNeutrino »

I got my F4-210 in late Sept 2021. It died in mid-November 2022.

It sits on my desk, and I access the contents daily; that's all it does. Now it cannot be detected by TNAS PC, the contents are unavailable, and the device has, essentially, disappeared from existence.

I contacted Terra-Master support, did as instructed, then was informed that after-sales service might be able to give me a discount on a replacement. To replace an item barely over 1 year old.

I cannot express my disappointment. I'm not eager to purchase any more products from Terra-Master (Terribly Mediocre?).
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TMroy
TerraMaster Team
Posts: 2578
Joined: 10 Mar 2020, 14:04
China

Re: F4-210 sponaneously died after only a year

Post by TMroy »

Have you been told that the hardware is failed?
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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