D2-310 not mounting NAS

Topics about hardware platform, power, memory, UPS, network adapter
Locked
User avatar
Ruskin
Posts: 1
Joined: 04 Apr 2022, 18:56

D2-310 not mounting NAS

Post by Ruskin »

My D2-310 has stopped mounting my two Western Digital 4TB NAS volumes on my Mac (OS 12.3). On startup both HDD lights go green and flicker, then stop - so presumably, no longer reading. It's in Single mode.

What are the most common faults preventing mounting of NAS volumes, please? And will a simple reset do the trick?

Thank you,
Ruskin.
User avatar
TMroy
TerraMaster Team
Posts: 2578
Joined: 10 Mar 2020, 14:04
China

Re: D2-310 not mounting NAS

Post by TMroy »

May I know what file system you formatted your drives on your WD NAS? your Mac may not able to recognize the file system from your NAS.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Locked