F5-221 - Constant re-initialization loop

Topics about hardware platform, power, memory, UPS, network adapter
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cpradio
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F5-221 - Constant re-initialization loop

Post by cpradio »

I bought 2 F5-221 in November of 2020 and now one of them is in a constant re-initialization loop. It powers off and when I power it back on, it wants to go through re-initialization. I then give it the installation package and that hangs at 93% and then the process repeats.

I took a look at my second F5-221 and it is running 4.2.18, but that is not listed on
https://support.terra-master.com/downlo ... uct=F5-221

So I'm trying to install 4.2.17 without success.

Any thoughts on what my next step should be here?
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TMSupport
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Re: F5-221 - Constant re-initialization loop

Post by TMSupport »

Hi! It may be that the array was not successfully formed after booting, which leads to re-initialization. You can contact our tech team to check it remotely.
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TMroy
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Re: F5-221 - Constant re-initialization loop

Post by TMroy »

Please also take your drives into account, they could be failed. or even the file system crashed.
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cpradio
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Re: F5-221 - Constant re-initialization loop

Post by cpradio »

I thought that too, but when the initialization tests the drives, it reports them all as Good.

The installation of the firmware/initialization halts at 93% when just one drive is present (was previously a hot spare drive).

I ordered a USB off amazon that has the OS pre-installed, hoping to see if that helps, as maybe its the USB that is failing? I can't really explain why it halts at 93% and just hangs with a single 6 TB drive in the bay.

Edited:
I should point out, I also tried using the 4.2.15 image and that behaves the same way, so it isn't a fault with the 4.2.17 installation image. That makes me believe even more, it is hardware, not software causing the problem.

I also have attempted it with ALL drives connected (all were detected and marked as Good) and I tried it with just one drive. Both situations the process halts at 93% and just sits. I let it sit over night (over 9 hours and it didn't move). A single 6 TB drive shouldn't take 9 hours.
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TMroy
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Re: F5-221 - Constant re-initialization loop

Post by TMroy »

would you change another drive or re-format it on your computer before you plug it in tnas and try again.
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cpradio
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Re: F5-221 - Constant re-initialization loop

Post by cpradio »

Sure I'll do that tonight. I'll format two drives and attempt the process again. The new USB drive should arrive by Saturday, so I'll have more answers next week.
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cpradio
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Re: F5-221 - Constant re-initialization loop

Post by cpradio »

Okay, so I formatted the hard drive (left it with zero partitions). Started the initialization process
Selection_056.png
Selection_056.png (14.78 KiB) Viewed 2277 times
Hard Drive is shown as Good

And it stalls at 93%
Selection_057.png
Also, I had to start the NAS without any drives connected to even get it to get to the initialization, which doesn't feel like a good sign. Likely means there are larger issues at play.
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TMSupport
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Re: F5-221 - Constant re-initialization loop

Post by TMSupport »

The installation may not stop, but it may take some time because there are many setup processes. Please wait patiently.
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cpradio
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Re: F5-221 - Constant re-initialization loop

Post by cpradio »

I let it sit overnight, it never completed...
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cpradio
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Re: F5-221 - Constant re-initialization loop

Post by cpradio »

This morning when I did it again, it got to 95% and then threw up this message (which is new)
Selection_059.png
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