tnas f4-210 not loadin

Topics about hardware platform, power, memory, UPS, network adapter
Locked
User avatar
erezhe
Posts: 5
Joined: 28 Oct 2021, 02:44

tnas f4-210 not loadin

Post by erezhe »

My TNas is not loading. tried unpluging removing all HDD's starting and putting them back.
now It is going to databack\checkraid and get 404 (see attachment).
Screenshot 2021-10-27 215203.png
I have the disks set to raid 5 or 10 I'm not sure( i think raid 5).
what should i do? please advice?
User avatar
TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: tnas f4-210 not loadin

Post by TMSupport »

Hi! It may be caused by the abnormal file system, it is recommended that you try to repair the file system following the link:
viewtopic.php?f=75&t=2575
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
erezhe
Posts: 5
Joined: 28 Oct 2021, 02:44

Re: tnas f4-210 not loadin

Post by erezhe »

failed to connect

Putty says
---------------------------
PuTTYNG Fatal Error
---------------------------
Network error: Network error: Connection refused
---------------------------
OK
---------------------------

also telnet failed
C:\Users\erez_h>telnet 192.168.1.80 9222
Connecting To 192.168.1.80...Could not open connection to the host, on port 9222: Connect failed
User avatar
Hardfecx
Posts: 244
Joined: 04 Jun 2020, 23:17

Re: tnas f4-210 not loadin

Post by Hardfecx »

you don't even get an webinterface?
have you pinged your ip adress?
User avatar
erezhe
Posts: 5
Joined: 28 Oct 2021, 02:44

Re: tnas f4-210 not loadin

Post by erezhe »

I get only the loading bvar

I get ping.
C:\Users\erez_h>ping 192.168.1.80

Pinging 192.168.1.80 with 32 bytes of data:
Reply from 192.168.1.80: bytes=32 time=4ms TTL=64
Reply from 192.168.1.80: bytes=32 time=4ms TTL=64
Reply from 192.168.1.80: bytes=32 time=9ms TTL=64
Reply from 192.168.1.80: bytes=32 time=4ms TTL=64

Ping statistics for 192.168.1.80:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 4ms, Maximum = 9ms, Average = 5ms
User avatar
TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: tnas f4-210 not loadin

Post by TMSupport »

Hi! It seems some files of system are lost or damaged. Please try to reinstall TOS to fix it.
After reinstallation, it is recommended to check and repair the file system.
viewtopic.php?f=75&t=423
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
erezhe
Posts: 5
Joined: 28 Oct 2021, 02:44

Re: tnas f4-210 not loadin

Post by erezhe »

Still no way to log on to ssh.
User avatar
TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: tnas f4-210 not loadin

Post by TMSupport »

Hi! Have you reinstalled the system? If it has been reinstalled, please report the current operating status of your system.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
erezhe
Posts: 5
Joined: 28 Oct 2021, 02:44

Re: tnas f4-210 not loadin

Post by erezhe »

reinstalled the system.
and again same loading bar and no login access.
Locked