F5-420 Update to 4.2.09 no function after boot

Topics about hardware platform, power, memory, UPS, network adapter
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HarroS
Posts: 1
Joined: 28 Mar 2021, 19:04

F5-420 Update to 4.2.09 no function after boot

Post by HarroS »

Hi
have two Terramaster NAS

One F5-420 :

Tried to update , downladed worked, update worked too, after reboot :

Only Power is green
5 Disk LED are RED
both LAN LED OFF

changed lan port from LAN1 to LAN2 (both LED in fron off, attached Port on Back has activity)

nothing happend

Any Idea what to do ?

best regards
Harro
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TMS
TerraMaster Team
Posts: 508
Joined: 20 Oct 2020, 17:06

Re: F5-420 Update to 4.2.09 no function after boot

Post by TMS »

Hi,
1.which TOS version have you upgraded to 4.2.09?
2. without any hard disks and turn on the TNAS device, can the TNAS PC search for the device?
If you can, please re-install the system refer to this link:viewtopic.php?f=75&t=423;
if not, you need to re-make a small USB system refer to this link:viewtopic.php?f=75&t=1455
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @
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morozsm
Posts: 2
Joined: 27 Oct 2020, 11:43

Re: F5-420 Update to 4.2.09 no function after boot

Post by morozsm »

Hello,

Have similar issue.
After successful online upgrade 4.2.07 -> 4.2.09 - NAS hangs after 2-5 minutes after boot up.
Literally hangs. Stops pinging, hang web interface, drops SSH. Doing so fast, that unable to investigate over SSH.

Tried to boot up without drives. Booted, pinging, but SSH is not accessible with my password or key, which is probably expected.

Any advises how to investigate/fix?
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TMRyan
TerraMaster Team
Posts: 817
Joined: 01 Dec 2020, 11:50

Re: F5-420 Update to 4.2.09 no function after boot

Post by TMRyan »

Hi,
You can solve this problem by reinstalling the system:https://support.terra-master.com/faqs/t ... ng_the_TOS
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement)
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