Received F2-422 with 10GB port covered

Topics about hardware platform, power, memory, UPS, network adapter
Locked
User avatar
hazza26
Posts: 6
Joined: 15 Jan 2021, 00:37

Received F2-422 with 10GB port covered

Post by hazza26 »

Advertised as 10GB, received with 10GB port covered and "1000Mbps LAN" written on the side of the box.

How could this be?
User avatar
TMRyan
TerraMaster Team
Posts: 817
Joined: 01 Dec 2020, 11:50

Re: Received F2-422 with 10GB port covered

Post by TMRyan »

Hello,
The product consists of three network ports: two 1000Mbps and one 10GbE.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement)
User avatar
TMroy
TerraMaster Team
Posts: 2578
Joined: 10 Mar 2020, 14:04
China

Re: Received F2-422 with 10GB port covered

Post by TMroy »

{L_BUTTON_AT}hazza26
Thank you for your report. The description on the label need to be renewed in near future.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
hazza26
Posts: 6
Joined: 15 Jan 2021, 00:37

Re: Received F2-422 with 10GB port covered

Post by hazza26 »

OK, but the covered 10Gb port indicated to me that it was not usable. Do I need to remove the metal covering it?
User avatar
hazza26
Posts: 6
Joined: 15 Jan 2021, 00:37

Re: Received F2-422 with 10GB port covered

Post by hazza26 »

Photo..
Attachments
image0.jpeg
User avatar
TMroy
TerraMaster Team
Posts: 2578
Joined: 10 Mar 2020, 14:04
China

Re: Received F2-422 with 10GB port covered

Post by TMroy »

would you please also show the lable on bottom of your device? and your order bill too please, I want to make sure the model was not mixed with another one. thank you
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
hazza26
Posts: 6
Joined: 15 Jan 2021, 00:37

Re: Received F2-422 with 10GB port covered

Post by hazza26 »

Sure, here you go..
Attachments
Box Invoice (Default) [Invoice - 2255259].jpg
IMG_0412.jpg
User avatar
TMroy
TerraMaster Team
Posts: 2578
Joined: 10 Mar 2020, 14:04
China

Re: Received F2-422 with 10GB port covered

Post by TMroy »

{L_BUTTON_AT}hazza26
There is something went wrong in production, the 10Gb port cover was not removed. We are sorry for that! You can write an email to our support team and ask for a replacement or you can remove the cover by yourself. If you choose to remove the cover by yourself we will provide a free SAMSUNG 32GB USB drive as compensation.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
hazza26
Posts: 6
Joined: 15 Jan 2021, 00:37

Re: Received F2-422 with 10GB port covered

Post by hazza26 »

OK great, if the socket is underneath I will remove the cover myself and take you up on your kind offer. Thanks :)
User avatar
TMroy
TerraMaster Team
Posts: 2578
Joined: 10 Mar 2020, 14:04
China

Re: Received F2-422 with 10GB port covered

Post by TMroy »

{L_BUTTON_AT}hazza26
Thank you. As soon as you are successfull in removing the cover, please write an email to our support team and attach this post, they will prepare you the free gift. Thank you!
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Locked