F2-210 Beeps and stops working, starts again, repeat

Topics about hardware platform, power, memory, UPS, network adapter
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Sikmode
Posts: 5
Joined: 04 Jan 2021, 04:40

F2-210 Beeps and stops working, starts again, repeat

Post by Sikmode »

I am having the same issues as several others here. My F2-210, purchased in April of 2020, beeps several times, the HDD lights turn off, then beeps more, and starts working again, this process repeats continuously almost. This occurs every few minutes and has resulted in the unit becoming unusable. On other occasions, ALL the lights will turn off(as is the case currently) and seemingly power down. I did see there was an update, which I installed and still have the same problem. I have removed the hard drives, cleaned the unit, but have seen no difference in its operation.
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TMRyan
TerraMaster Team
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Joined: 01 Dec 2020, 11:50

Re: F2-210 Beeps and stops working, starts again, repeat

Post by TMRyan »

Hi,
Can you take a small video to show us this shut down issue.
You can upload the file to Google Drive or DropBox, and share with us the link to watch it.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement)
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emabia72
Posts: 22
Joined: 26 Dec 2020, 14:25

Re: F2-210 Beeps and stops working, starts again, repeat

Post by emabia72 »

Hi,
I've just started to have the same problem.
Please read what Sikmode wrote because is exactly what I'm experiencing right now. Non need to repeat.
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emabia72
Posts: 22
Joined: 26 Dec 2020, 14:25

Re: F2-210 Beeps and stops working, starts again, repeat

Post by emabia72 »

Just updated the TOS and now I cannot even access it
The LAN led is off and I cannot connect to the NAS.
The power button does not work. The only way to turn off the NAS is by removing the power cable from the back.
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TMS
TerraMaster Team
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Joined: 20 Oct 2020, 17:06

Re: F2-210 Beeps and stops working, starts again, repeat

Post by TMS »

Hi,
It is recommended to reinstall the system, refer to method two:viewtopic.php?f=75&t=423
By the way ,what type of hard drive do you use? You can refer to this link to check if the hard drive is healthy? viewtopic.php?f=75&t=1125
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @
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emabia72
Posts: 22
Joined: 26 Dec 2020, 14:25

Re: F2-210 Beeps and stops working, starts again, repeat

Post by emabia72 »

Trying to re-instal the system
HDD are both healthy
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emabia72
Posts: 22
Joined: 26 Dec 2020, 14:25

Re: F2-210 Beeps and stops working, starts again, repeat

Post by emabia72 »

Just finished...
I cannot access the device. LAN connection does not work.
Alle the led are green but nothing works
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emabia72
Posts: 22
Joined: 26 Dec 2020, 14:25

Re: F2-210 Beeps and stops working, starts again, repeat

Post by emabia72 »

Schermata 2021-01-10 alle 15.44.23.jpg
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emabia72
Posts: 22
Joined: 26 Dec 2020, 14:25

Re: F2-210 Beeps and stops working, starts again, repeat

Post by emabia72 »

The device is less than 2 months old got broken without any reason.
How can you explain it?
Is it possibile to return it for a change?
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emabia72
Posts: 22
Joined: 26 Dec 2020, 14:25

Re: F2-210 Beeps and stops working, starts again, repeat

Post by emabia72 »

I've decided to return my F2-210 to Amazon and get a brand new D2-310.

About my HHD...
I've just removed them from my device.
Can I put them back into the new one just like that? What about all the files? Am I going to lose everything?
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