F2-210 Beeps and stops working, starts again, repeat

Topics about hardware platform, power, memory, UPS, network adapter
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TMRyan
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Re: F2-210 Beeps and stops working, starts again, repeat

Post by TMRyan »

{L_BUTTON_AT}Sikmode
Hello, You can first try to unenable SMB log transfer and Dos protection, then re-enable SMB, and then back up. If you still have problems, please contact us.
p.png
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TMRyan
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Re: F2-210 Beeps and stops working, starts again, repeat

Post by TMRyan »

{L_BUTTON_AT}emabia72
Hello,
Have you sent a remote request email to our support team ?
To contact our team, please send email to following addresses, remember to replace (at) with @
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emabia72
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Re: F2-210 Beeps and stops working, starts again, repeat

Post by emabia72 »

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TMRyan wrote: 13 Jan 2021, 16:06 Hello, You can first try to unenable SMB log transfer and Dos protection, then re-enable SMB, and then back up. If you still have problems, please contact us. p.png o.png
I'm going to try but I never changed those options and the device worked fine until last sunday
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emabia72
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Re: F2-210 Beeps and stops working, starts again, repeat

Post by emabia72 »

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TMRyan wrote: 13 Jan 2021, 16:11 Hello, Have you sent a remote request email to our support team ?
I did it more than once Anyway I still think a replacement is the best option
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TMzethar
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Re: F2-210 Beeps and stops working, starts again, repeat

Post by TMzethar »

{L_BUTTON_AT}emabia72,Sikmode
Hi. Does this phenomenon appear after a certain upgrade? If so, according to our analysis, it is very likely that something happened during an important update process that took about 20 minutes (such as power failure, interruption), which caused the kernel upgrade to fail. Nevertheless, we still have a solution, and may have a little requirement for computer knowledge. Please refer to this viewtopic.php?f=75&t=696
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emabia72
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Re: F2-210 Beeps and stops working, starts again, repeat

Post by emabia72 »

{L_BUTTON_AT}TMzethar

I did not do any upgrade anyway I'm going to try with your solution.
I hope this is not going delete all of my data and to solve the problem.
If not I'd really appreciate if you would arrange a replacement
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emabia72
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Re: F2-210 Beeps and stops working, starts again, repeat

Post by emabia72 »

{L_BUTTON_AT}TMzethar

What's the difference between 1G and 2G model?
Do I have to format the pendrive to FAT32?
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TMzethar
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Re: F2-210 Beeps and stops working, starts again, repeat

Post by TMzethar »

{L_BUTTON_AT}emabia72

Please remenber to remove your hard drives bebore you do this.
Please choose according to the memory size of your TNAS 1G/2G. If you choose the wrong one, it will not make any sense.
yes,you need to format the USB device to FAT32/exFAT.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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emabia72
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Re: F2-210 Beeps and stops working, starts again, repeat

Post by emabia72 »

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TMzethar wrote: 13 Jan 2021, 17:50 Please remenber to remove your hard drives bebore you do this. Please choose according to the memory size of your TNAS 1G/2G. If you choose the wrong one, it will not make any sense. yes,you need to format the USB device to FAT32/exFAT.
It did not work. To be honest nothing happened. I request a remote session on January 15th at 6.45 AM (Italian time). I've already arranged a return with Amazon but I have to confirm it by January 31st. If not confirmed I'm going to lose my money. I'd really like to have a replacement from you because this model is not available on Amazon anymore.
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