New nas freezing on indexing

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epsilonion
Posts: 41
Joined: 22 Jan 2023, 18:32

New nas freezing on indexing

Post by epsilonion »

Brand new nas f4-432, uploaded 10,000 photos and enabled indexing.

After about 5 mins the nas freezes and can not access dashboard or connect via smb.

Re-initialized and tried again and it foze again.

Left it overnight to finish indexing and still frozen.
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TMroy
TerraMaster Team
Posts: 2579
Joined: 10 Mar 2020, 14:04
China

Re: New nas freezing on indexing

Post by TMroy »

Media Indexing will consume a lot of system resources. It is normal for the system to respond slowly. During this period, the hard disk will also be extremely busy. Please wait patiently for the indexing process to complete.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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epsilonion
Posts: 41
Joined: 22 Jan 2023, 18:32

Re: New nas freezing on indexing

Post by epsilonion »

Think it was an app conflicting, the system was unacessable while indexing.
I uninstalled all apps not it indexes fine whilst I can still use the NAS.
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TMroy
TerraMaster Team
Posts: 2579
Joined: 10 Mar 2020, 14:04
China

Re: New nas freezing on indexing

Post by TMroy »

{L_BUTTON_AT}epsilonion

what other apps running please?
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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epsilonion
Posts: 41
Joined: 22 Jan 2023, 18:32

Re: New nas freezing on indexing

Post by epsilonion »

Apps I had running where:
  • GIT.
  • ClamAV.
  • Log Center.
  • Multimedia Server.
  • Terra Photo.
  • Snapshot.
  • Terra Sync Server.
  • Transmition.
I dont have git on now but it seems to work now.
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