Hello to all,
Our TNAS F4-220 was attacked yesterday by Icefire and all data are encrypted now.
I saw a similar topic with an F2-220 nas on the 16th of march 2022. Is there a solution yet?
Regards,
RochroyTeam
F4-220 attacked by Icefire Ransomwre
Re: F4-220 attacked by Icefire Ransomwre
Thank you for your report. We will pay attention to this ransomware and try to collect more information. May I know which TOS version running on your TNAS?
For the devices that have been attacked, currently, there is no solution yet. For all other users, We recommend that you follow the countermeasures below to increase the security level of your device.
viewtopic.php?f=6&t=2877
For the devices that have been attacked, currently, there is no solution yet. For all other users, We recommend that you follow the countermeasures below to increase the security level of your device.
viewtopic.php?f=6&t=2877
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
- RochroyTeam
- Posts: 3
- Joined: 24 Dec 2022, 19:00
Re: F4-220 attacked by Icefire Ransomwre
Our TNAS is currently running TOS 3.1.15 version
Re: F4-220 attacked by Icefire Ransomwre
This is a very ancient version from more than 6 years ago.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
- RochroyTeam
- Posts: 3
- Joined: 24 Dec 2022, 19:00
Re: F4-220 attacked by Icefire Ransomwre
We didn't have the time to upgrade yet. Version upgrade was scheduled next month as well as an entire backup for security.