F4-220 attacked by Icefire Ransomwre

Topics related to system security only
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RochroyTeam
Posts: 3
Joined: 24 Dec 2022, 19:00

F4-220 attacked by Icefire Ransomwre

Post by RochroyTeam »

Hello to all,

Our TNAS F4-220 was attacked yesterday by Icefire and all data are encrypted now.
I saw a similar topic with an F2-220 nas on the 16th of march 2022. Is there a solution yet?

Regards,

RochroyTeam
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TMroy
TerraMaster Team
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Joined: 10 Mar 2020, 14:04
China

Re: F4-220 attacked by Icefire Ransomwre

Post by TMroy »

Thank you for your report. We will pay attention to this ransomware and try to collect more information. May I know which TOS version running on your TNAS?

For the devices that have been attacked, currently, there is no solution yet. For all other users, We recommend that you follow the countermeasures below to increase the security level of your device.
viewtopic.php?f=6&t=2877
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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RochroyTeam
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Joined: 24 Dec 2022, 19:00

Re: F4-220 attacked by Icefire Ransomwre

Post by RochroyTeam »

Our TNAS is currently running TOS 3.1.15 version
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TMroy
TerraMaster Team
Posts: 2578
Joined: 10 Mar 2020, 14:04
China

Re: F4-220 attacked by Icefire Ransomwre

Post by TMroy »

This is a very ancient version from more than 6 years ago.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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RochroyTeam
Posts: 3
Joined: 24 Dec 2022, 19:00

Re: F4-220 attacked by Icefire Ransomwre

Post by RochroyTeam »

We didn't have the time to upgrade yet. Version upgrade was scheduled next month as well as an entire backup for security.
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