4 digit Verification code after 3 failed logins

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PhilJG2021
Posts: 17
Joined: 08 Feb 2021, 20:47

4 digit Verification code after 3 failed logins

Post by PhilJG2021 »

After 3 failed logins to TOS the login screen shows a 4 digit verification code as extra while logging in.

I attempted login and input the 4 digit verification code but a message flags up thatr the code is incorrect.

a\am \i doing something wrong? TOS5
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TMroy
TerraMaster Team
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Joined: 10 Mar 2020, 14:04
China

Re: 4 digit Verification code after 3 failed logins

Post by TMroy »

Hi, the CAPTCHA code help to prevent excessive illegal login attempts. there is nothing wrong here except that you typed an incorrect CAPTCHA code. The code symbol is difficult to be recognized, you can click on the symbol to refresh it until you find one that is comfortable for you to read.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Brodieman
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Joined: 16 Feb 2021, 02:54

Re: 4 digit Verification code after 3 failed logins

Post by Brodieman »

I know this is old but I am having the same issue. I can assure you that the code is correct yet it's saying it's not.
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Brodieman
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Joined: 16 Feb 2021, 02:54

Re: 4 digit Verification code after 3 failed logins

Post by Brodieman »

I attached a screenshot, this is clearly 9283 yet it says that is wrong
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Screenshot 2023-12-06 080412.png
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Gremlin
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Great Britain

Re: 4 digit Verification code after 3 failed logins

Post by Gremlin »

Invariably I cannot read the code and have to enlarge the screen. Then, inevitably, it does not work.
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PhilJG2021
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Re: 4 digit Verification code after 3 failed logins

Post by PhilJG2021 »

Brodieman wrote: 06 Dec 2023, 22:11 I attached a screenshot, this is clearly 9283 yet it says that is wrong

I'm having the same problem at the moment
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PhilJG2021
Posts: 17
Joined: 08 Feb 2021, 20:47

Re: 4 digit Verification code after 3 failed logins

Post by PhilJG2021 »

Not accepting displayed verification code
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TMroy
TerraMaster Team
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Joined: 10 Mar 2020, 14:04
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Re: 4 digit Verification code after 3 failed logins

Post by TMroy »

Please clean your browser cache, restart your TNAS and try again.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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