Terra Photos

More about TOS 5 new features and improvements. Note: this forum is not for bug report! If you want to report bug, please go to the correct forum.
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PhilWojo
Posts: 2
Joined: 18 Aug 2022, 04:12

Re: Terra Photos

Post by PhilWojo » 24 Aug 2022, 01:28

Ok, thanks for that, I kind of found that after I posted, but took some digging so glad you confirmed for me. Not ideal for me, but I just got my 1st ever NAS so live and learn.

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eeeney
Posts: 1
Joined: 29 Aug 2022, 03:46

Re: Terra Photos

Post by eeeney » 31 Aug 2022, 08:06

For Face AI to process/run, do I need to refresh the Media Index in TOS control panel?

I ask because if I select/enable media indexing in the control panel, then select 'apply', the page refreshes and media indexing is no longer selected/applied. No indexing seems to happen.

Media Indexing was running previously, but hasn't run for 5 days and will not stay selected.

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TMnorah
Administrator
Posts: 73
Joined: 17 Aug 2021, 09:51

Re: Terra Photos

Post by TMnorah » 31 Aug 2022, 10:26

Hi, what is your system version? and please log in to the terminal through ssh and copy some logs ,and then send them to our technical support email:
how to log in ssh

Log of media index:

Code: Select all

cp -r /var/log/media.log /Volume1/public/
Copy the logs of the media index database:

Code: Select all

cp -r /var/log/mediadb/mediadb.log /Volume1/public/
Then go to the public directory and pull it down.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)

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runrunrun2022
Posts: 2
Joined: 05 Sep 2022, 13:46

Re: Terra Photos

Post by runrunrun2022 » 05 Sep 2022, 13:53

Hi All,

My TOS 5 App Center does not have Terra Photos as an option to install. What is the process to get Terra Photos installed on the NAS?

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TMSupport
Customer Service
Posts: 2027
Joined: 13 Dec 2019, 15:15

Re: Terra Photos

Post by TMSupport » 05 Sep 2022, 18:47

{L_BUTTON_AT}runrunrun2022

What is the TOS version you have installed? Please keep it up to date.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)

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runrunrun2022
Posts: 2
Joined: 05 Sep 2022, 13:46

Re: Terra Photos

Post by runrunrun2022 » 09 Sep 2022, 08:25

{L_BUTTON_AT}runrunrun2022
TMSupport wrote:
05 Sep 2022, 18:47
What is the TOS version you have installed? Please keep it up to date.
My TOS version is 5.0.123 which as per the system states its the latest, i have the F2-221 NAS. Can you please confirm what i can do to download the App?

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TMSupport
Customer Service
Posts: 2027
Joined: 13 Dec 2019, 15:15

Re: Terra Photos

Post by TMSupport » 09 Sep 2022, 18:18

{L_BUTTON_AT}runrunrun2022

If you updated to 5.0.123 from the beta version, now you need to reinstall the official version 5.0.166. After that you can search for TerraPhotos in the app center.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)

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freman
Posts: 8
Joined: 30 Nov 2021, 11:26

Re: Terra Photos

Post by freman » 14 Sep 2022, 10:22

I'm gonna give up on terra photos for now.

It's quite unreliable, extremely slow, and did I mention quite unreliable.

```
[84651.023193] mediaindex[14600]: segfault at 91 ip 00007fdf1446937a sp 00007fdf0bea9a90 error 4 in libpq.so.5.13[7fdf14457000+42000]
[84651.023215] Code: 8a ff ff 48 83 c4 20 5b 5d 41 5c c3 c3 48 85 ff 0f 84 9e 00 00 00 41 55 41 54 55 53 48 83 ec 18 48 89 fb 31 ed 4c 8d 6c 24 08 <48> 8b bb 90 00 00 00 3b ab 98 00 00 00 7d 39 4c 63 e5 4d 6b e4 28
```

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