TerraMaster storage device hibernates during use?

FAQs and instructions only for USB series raid storage
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TMzethar
TerraMaster Team
Posts: 1128
Joined: 27 Oct 2020, 16:43

TerraMaster storage device hibernates during use?

Post by TMzethar »

Why does my TDAS respond slowly, go to hibernation without cause, and have the problem in waking up?

Applicable Models:
D2-310
D2-320
D2-330
D2-340
D4-300
D5-300C
D5-300
D5 Hybrid
D6-320

Fault Phenomenon:
When a Windows or a Mac is in normal use, the TDAS is slow in accessing data, goes to hibernation without cause, or has the problem in waking up.

Fault Cause:
The TDAS device has the hibernation function along with the computer's system. When receiving the hibernation command issued by the computer's system, the hard disk of the TDAS device enters hibernation. Therefore, the TNAS may have the problems of responding slowly or going to hibernation without cause.

Troubleshooting:

Windows:
Go to Control Panel > Power Options > Edit Plan Settings > Change advanced power settings > Hard Disk - Expand “Hard disk and Turn off hard disk after”, change the value to “0” and click “OK”.
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macOS:
Go to System Settings… > Battery > Options…, set "Put hard drives to sleep if possible" to "Never"
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Go to System Settings… > Lock Screen, set the value of "Screen saver and monitor sleep" to "Never".
Attention! After the setup is complete, please restart the mac and TDAS before continuing to use it.
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Notes:
Please follow the above troubleshooting methods to fix the mentioned problems for your TDAS. If you need any further assistance while troubleshooting, please feel free to contact our technical team.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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