D5-300 RAID Manager Installation Guide (macOS Monterey 12.0.1 or later)

FAQs and instructions only for USB series raid storage
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Cell666
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Joined: 19 Oct 2022, 23:07

Re: D5-300 RAID Manager Installation Guide (macOS Monterey 12.0.1 or later)

Post by Cell666 » 19 Oct 2022, 23:31

So I have just bought one of the D3-500 units brand new off Amazon, and it appears it's not even compatible with Monterey because the series number doesn't have 'NEW' in it.
Not a good start when I'm desperately finding a replacement for my Drobo.

So now I have to send this back, how can I get a newer unit?

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Blasttmann
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Joined: 04 Jan 2022, 00:12

Re: D5-300 RAID Manager Installation Guide (macOS Monterey 12.0.1 or later)

Post by Blasttmann » 14 Dec 2022, 04:46

It's quite shocking that TM doesn't have a functioning Mac app. After all, on the website it claims "Compatible with Windows, Mac, and Linux machines. No drivers needed!"

Now I have an expensive and valuable brick? I don't have a Windows computer.


Can I run Raid Manager via a virtual machine with a Windows installation?

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crisisacting
Posts: 110
Joined: 20 Jan 2022, 16:42

Re: D5-300 RAID Manager Installation Guide (macOS Monterey 12.0.1 or later)

Post by crisisacting » 14 Dec 2022, 12:48

Blasttmann wrote:
14 Dec 2022, 04:46
Can I run Raid Manager via a virtual machine with a Windows installation?
As long as the USB port & the TDAS are passed through to that VM, then that may work.

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Blasttmann
Posts: 12
Joined: 04 Jan 2022, 00:12

Re: D5-300 RAID Manager Installation Guide (macOS Monterey 12.0.1 or later)

Post by Blasttmann » 25 Jan 2023, 00:19

crisisacting wrote:
14 Dec 2022, 12:48
Blasttmann wrote:
14 Dec 2022, 04:46
Can I run Raid Manager via a virtual machine with a Windows installation?
As long as the USB port & the TDAS are passed through to that VM, then that may work.
Thank you!

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BeantownDan
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Joined: 28 Jan 2023, 04:50

Re: D5-300 RAID Manager Installation Guide (macOS Monterey 12.0.1 or later)

Post by BeantownDan » 28 Jan 2023, 05:14

I spent almost 3 hours trying everything to get the RAID manager to work on my Mac Studio M1 Max machine with MacOS 13.1 and nothing worked. It kept saying "no device connected!" even though the drives were clearly present right there on my desktop. Then I remembered I had an old 2012 intel Mac mini, so I downloaded the RAID manager software for MacOS on the old 2012 machine, connected the D5-300 to that Mac and sure enough it recognized the D5-300 instantly and I was finally able to set it up as a RAID 5. Once I did that, it remembered the RAID setting, so I then connected it back to my Mac Studio and all was fine. TLDR: the TerraMaster RAID Manager software does not work on the very latest Mac and MacOS systems and it is super frustrating.

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TMnorah
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Joined: 17 Aug 2021, 09:51

Re: D5-300 RAID Manager Installation Guide (macOS Monterey 12.0.1 or later)

Post by TMnorah » 30 Jan 2023, 10:48

If your D5-300 is not a NEW version, macOS 12.0.1 and above are no longer supported. You need to install the RAID Manager client on the windows version to create a RAID mode. After creation, connect to macOS to format and use.
If your D5-300 is a NEW version, please follow the guide steps to install it.
https://forum.terra-master.com/en/view ... 86&t=3318
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)

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