D5-300 RAID Manager Installation Guide (macOS Monterey 12.0.1 or later)

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TMzethar
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D5-300 RAID Manager Installation Guide (macOS Monterey 12.0.1 or later)

Post by TMzethar » 25 May 2022, 14:04

Install the latest RAID Manager program that allows you to manage the arrays on your device in the latest macOS Monterey.

Applicable Model: D5-300

Step 1: Get root privileges on Mac
1.1 Keep the device powered on and connect it to your computer;
1.2 Log in to macOS as a system administrator, Go to "Lauchpad > Others > Terminal", and click to run the "Terminal";
1.3 Enter command: sudo -i
1.4 Press Enter;
1.5 Enter your password, and press Enter (When you enter your password, your password will not be displayed).
1.6 When you see something like: xxxxxxxxx:~ root#, this means you successfully get the root permission;

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Step 2: Install the new version of RAID Manager

2.1 Download the RAID Manager.
2.2 Double click to open RAIDManager_Beta.dmg;
2.3 Select and right-click "RAIDManager" , click "Show Package Contents > Contents > MacOS > RAIDManager;
2.4 Right-click "RAIDManager", click "Copy";
2.5 Paste "RAIDManager" into the terminal window and press Enter;

Image

2.6 The RAID Manager interface will pop up;
Note: If you get a message that the installation is stopped because of security reasons, you need to go to System Preferences > Security & Privacy, and allow RAID Manager to run.


Video guide: https://terrahelp.oss-cn-hongkong.aliyu ... _guide.mov

Important Notice:
Since the D5-300 has been on the market for more than 7 years, the device hardware has been updated several times during the years. The older hardware versions are not compatible with the latest macOS Monterey systems, which means that even with the latest RAID Manager program, you will not be able to manage the arrays on the device. Only the latest 3 hardware versions can support MacOS Monterey systems: B01-D5300NEW-S1, B01-D5300NEW-S2, B01-D5300NEW-S3; be sure to pay attention to which version your hardware belongs to.

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To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)

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deanv2
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Re: RAID Manager Installation Guide (macOS Monterey 12.0.1 or later)

Post by deanv2 » 30 Jul 2022, 08:18

Followed these instructions and then got a serious error message - stating that the install file will not be installed - as it will "Damage your computer" - indicating possible malware.
Monterey then aborts the installation process, and asks whether to report the Malware to Apple... seriously?

Error message : "RAIDManager" will damage your computer. You should eject the disk image.

There are no other options then given to proceed at all.

I'm just about over this - how can you sell hardware like this which is not able to be used properly as advertised with current MAC OS ?
Unless there is a fix for this - with the advertised RAID Management software that works, I will need to lay a complaint with the vendor who sold me this hardware, and get a refund - and find review sites to warn others about this experience. Really disappointing TerraMaster.

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TMzethar
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Re: RAID Manager Installation Guide (macOS Monterey 12.0.1 or later)

Post by TMzethar » 02 Aug 2022, 14:21

The RAID Manager.exe plugin has been updated and is now compatible with Monterey 12.5.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)

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caesars
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Re: RAID Manager Installation Guide (macOS Monterey 12.0.1 or later)

Post by caesars » 03 Aug 2022, 06:20

Hello, where can I download the version for 12.0 and above? When I click on the link it takes me to this page instead of downloading a zip file.

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TMSupport
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Re: RAID Manager Installation Guide (macOS Monterey 12.0.1 or later)

Post by TMSupport » 03 Aug 2022, 17:25

{L_BUTTON_AT}caesars

Please read the article carefully, you will see the download link in the step 2.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)

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caesars
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Joined: 30 Dec 2020, 00:17

Re: RAID Manager Installation Guide (macOS Monterey 12.0.1 or later)

Post by caesars » 04 Aug 2022, 00:39

Thanks! It might have been better to have the text say "Click here to download the beta software:" :-)

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zenwebgoddess
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Re: RAID Manager Installation Guide (macOS Monterey 12.0.1 or later)

Post by zenwebgoddess » 29 Sep 2022, 21:35

The number I was able to find inside my drive is B01-D4300-S3. Is this no longer compatible?

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TMzethar
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Re: D5-300 RAID Manager Installation Guide (macOS Monterey 12.0.1 or later)

Post by TMzethar » 29 Sep 2022, 21:58

{L_BUTTON_AT}zenwebgoddess

D4-300 has no RAID mode and can only be configured with a single disk. It cannot use RAID Manger.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)

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zenwebgoddess
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Re: D5-300 RAID Manager Installation Guide (macOS Monterey 12.0.1 or later)

Post by zenwebgoddess » 29 Sep 2022, 22:47

To clarify, I have a D5-300 unit. the instructions above state that there is an internal number the I should look for inside the unit to confirm compatibility with the new software. The only number I could find inside the unit was B01-d4300-s3. Did my D5-300 unit come with the wrong hardware?

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TMSupport
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Re: D5-300 RAID Manager Installation Guide (macOS Monterey 12.0.1 or later)

Post by TMSupport » 30 Sep 2022, 14:52

zenwebgoddess wrote:
29 Sep 2022, 22:47
To clarify, I have a D5-300 unit. the instructions above state that there is an internal number the I should look for inside the unit to confirm compatibility with the new software. The only number I could find inside the unit was B01-d4300-s3. Did my D5-300 unit come with the wrong hardware?
This is the earliest hardware model. It is incompatible. You can create RAID in Windows and use it in macOS.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)

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