Precautions when using TerraMaster Thunderbolt 3 devices

FAQs and instructions only for Thunderbolt 3 series raid storage
Locked
User avatar
TMroy
TerraMaster Team
Posts: 2578
Joined: 10 Mar 2020, 14:04
China

Precautions when using TerraMaster Thunderbolt 3 devices

Post by TMroy »

Precautions when using TerraMaster Thunderbolt 3 devices

Applicable models:
TerraMaster D2 Thunderbolt 3/TD2 Thunderbolt 3 (D2-330)
TerraMaster D4 Thunderbolt 3 (D4-330)
TerraMaster D5 Thunderbolt 3 (D5-330)
TerraMaster D8 Thunderbolt 3 (D8-330)

If you are a new user of TerraMaster Thunderbolt 3 devices, please pay attention to following subjects:
1. When you press and hold the reset button for 5 seconds, the data on your hard drives will be deleted. Therefore, please proceed with caution;
2. Do not remove your hard drive while it is being accessed;
3. This device does not support hot swap. Therefore, before you replace a hard drive, please safely eject the device from your computer every time;
4. Not compatible with the computer's USB Type-C interface;
5. Does not support connecting two computers simultaneously;
6. Before you turn off your device or disconnect it from your computer, be sure to remove it and eject it safely. Otherwise, there is a risk of data loss;
7. When you turn off your computer, hibernate your computer, eject the USB device, or remove the USB connection, the device will automatically enter hibernation; When you access the hard disk or connect the USB device again, the device will cancel hibernation.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Locked