TerraMaster Thunderbolt 3 DAS does not work on macOS Big Sur?

FAQs and instructions only for Thunderbolt 3 series raid storage
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TMroy
TerraMaster Team
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Joined: 10 Mar 2020, 14:04
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TerraMaster Thunderbolt 3 DAS does not work on macOS Big Sur?

Post by TMroy »

TerraMaster Thunderbolt 3 DAS does not work on macOS Big Sur?

To all TerraMaster Thunderbolt 3 DAS users:

After testing, we have confirmed that Terramaster Thunderbolt 3 DAS cannot work properly on the newly released macOS 11(Big Sur) . Some Thunderbolt 3 devices from other manufacturers also reported cannot work on the Apple new system. We have reported the compatibility issue to Apple, but have not received a clear response. For your data security, please do not update your system to Big Sur until a new updated from Apple to resolve this problem.

At the same time, we are also trying other possible solutions. We will keep you updated! Thank you!

The involved models:
D4 Thunderbolt 3, D5 Thunderbolt 3, D8 Thunderbolt 3, D16 Thunderbolt 3
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: TerraMaster Thunderbolt 3 DAS does not work on macOS Big Sur?

Post by TMSupport »

Please check this link for the solution: viewtopic.php?f=66&t=1105
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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