Thunderbolt 3 RAID driver installation guide (Apple M1)

FAQs and instructions only for Thunderbolt 3 series raid storage
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TMzethar
Customer Service
Posts: 280
Joined: 27 Oct 2020, 16:43

Thunderbolt 3 RAID driver installation guide (Apple M1)

Post by TMzethar » 22 Sep 2021, 12:15

Instruction

To use a RAID hardware controller, you need to install the RAID controller driver on your computer, otherwise the computer will not be able to recognize and manage RAID.

Applicable Model
D4 Thunderbolt3, D5 Thunderbolt3, D8 Thunderbolt3, D16 Thunderbolt3

Step 1: Check whether the Mac computer has the Apple M1 security chip.
Mac OS system controller is divided into whether there is Apple T2/Apple M1 security chip. If there is no Apple T2/Apple M1 security chip, you can skip the second step.

How to check Apple M1: You can go to [About This Machine] to check whether it has Apple M1.
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Step 2: Change the security policy
2.1. Keep the Mac computer turned off, keep pressing [POWER button] until you enter the selection page, select [Options] and click [Continue] to enter the Mac OS recovery page.
2.2. Click [Utilities→Start Security Utility], a dialog box will appear to select [Security Policy...] In the security policy page of Macintosh HD, select [Reduce Security]
Check [Allow users to manage kernel extensions from approved developers] and check [Allow remote management of kernel extensions and automatic software updates] and click [OK]
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2.3. After completion, a dialog box will appear prompting [Enter Mac OS password...] and click [OK].
2.4. After completing the operation, select [Restart] from the menu.

Step 3: Install the driver
3.1. Download the driver. https://download2.terra-master.com/T3_R ... 220608.pkg
3.2. Find the downloaded driver file, then double-click the software package to start the installation program, and click the [Continue] button.
3.3. Mac OS will prompt you to install the driver, click the [Install] button.
3.4. The system will prompt to enter the administrator username and password, and then click [Software Installation]
3.5. Pay attention to the [Security and Privacy] pop-up window prompt, click [Open Security Preferences] and click Allow to run [Enable System Extensions], please don't ignore it!
Special reminder:
Click [Open Security Preferences] to pop up [Security and Privacy Window]
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3.6. After making sure that [App Store and Approved Developers] is selected, click on [Allow]:
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3.7. You will receive a pop-up window. Click the [Restart] button to execute the system expansion cache reconstruction. After the execution is complete, click the [Restart] button.
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Step 4: Check whether the driver is installed successfully
4.1. Please keep the Thunderbolt 3 device turned on and connected to the computer, log in to the Mac OS as a system administrator [Go → Utilities] and open the [Terminal] window.
4.2. Enter the following command and press Enter: sudo su
4.3. After completion, enter the Mac OS password in the Password field, and then press Enter (note that the password will not be displayed).
4.4. Enter the following command and press Enter: kextstat | grep high*
4.5. Please confirm that the version is 4.24.0.
4.6. Congratulations on the successful installation of the driver and the Thunderbolt3 device can be used.
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To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)

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blackmade
Posts: 3
Joined: 15 Dec 2021, 21:33

Re: Thunderbolt 3 RAID driver installation guide (Apple M1)

Post by blackmade » 15 Dec 2021, 21:40

After rebooting and setting back the security settings to "full security" its not working anymore.
Any ideas?

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TMSupport
Customer Service
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Joined: 13 Dec 2019, 15:15

Re: Thunderbolt 3 RAID driver installation guide (Apple M1)

Post by TMSupport » 16 Dec 2021, 10:02

Hi! You need to follow the instructions to operate the second step and change the security policy to "Reduce Security".
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)

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blackmade
Posts: 3
Joined: 15 Dec 2021, 21:33

Re: Thunderbolt 3 RAID driver installation guide (Apple M1)

Post by blackmade » 16 Dec 2021, 14:50

I did.
You want me to leave the settings to reduced security and not set it back after installation? Don’t you have a normal installation setup without making my whole system insecure?

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cread2022
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Joined: 31 May 2022, 18:33

Re: Thunderbolt 3 RAID driver installation guide (Apple M1)

Post by cread2022 » 31 May 2022, 18:35

Everything in this guide works up until "kextstat | grep high*"

Terminal then reads:

Executing: /usr/bin/kmutil showloaded
No variant specified, falling back to release
sh-3.2#

And nothing happens.

Any advice?

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TMAY
Posts: 71
Joined: 17 Aug 2021, 10:00

Re: Thunderbolt 3 RAID driver installation guide (Apple M1)

Post by TMAY » 01 Jun 2022, 09:30

Hello, what model is your device?

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nashienet
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Joined: 06 Jun 2022, 16:49

Re: Thunderbolt 3 RAID driver installation guide (Apple M1)

Post by nashienet » 06 Jun 2022, 16:55

Hi,

I am having the same problem as the most recent reply; I went through the steps but my terminal window says:

---------
Executing: /usr/bin/kmutil showloaded
No variant specified, falling back to release
sh-3.2#
---------

This whole problem is weird. I have a TerraMaster D2-310 USB Type C External Hard Drive RAID Enclosure USB3.1 and it used to work perfectly fine a few months ago on my M1 iMac. But now there are no signs that it's detected by my Mac at all. The TerraMaster powers up OK and I can hear the drives but I can't see them on the Mac.

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nashienet
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Joined: 06 Jun 2022, 16:49

Re: Thunderbolt 3 RAID driver installation guide (Apple M1)

Post by nashienet » 06 Jun 2022, 17:36

Turns out my problem is actually a faulty USC-C cable. I tried a different one and it's worked.

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SuperArtisan
Posts: 1
Joined: 05 Sep 2022, 20:12

Re: Thunderbolt 3 RAID driver installation guide (Apple M1)

Post by SuperArtisan » 05 Sep 2022, 20:16

Just a quick reply to thank you for this solution, I have a Terramaster D5 connected in TB3 on my MacBook Pro 16 2021, the DisplayPort video output of the D5 was working but impossible to see my hard drives. I tried thousands of things, drivers, nothing worked. And thanks to this step-by-step everything finally works correctly and on the first try. Thanks again!

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jpwicks
Posts: 1
Joined: 09 Nov 2022, 20:19

Re: Thunderbolt 3 RAID driver installation guide (Apple M1)

Post by jpwicks » 09 Nov 2022, 20:21

can i change my security preferences back to full after i successfully install the thunderbolt 3 driver??

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