Why does the IP address of my TNAS appear as 169.254.x.x and is inaccessible?

Network connection, configuration, remote access
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TMSupport
TerraMaster Team
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Joined: 13 Dec 2019, 15:15

Why does the IP address of my TNAS appear as 169.254.x.x and is inaccessible?

Post by TMSupport »

Applicable Models: Full Series TNAS

Phenomenon
The TNAS PC client can search for TNAS, but the displayed IP address is 169.254.x.x, and it is inaccessible. This situation usually occurs when there is no DHCP server enabled in the network environment, resulting in the IP address obtained by the TNAS device being 169.254.x.x.

Solutions:
1. Enable the DHCP server of the router so that the TNAS device can obtain the correct IP address. Use TNAS PC to research for TNAS IP, and click "Login" or "Modify IP" to set the correct IP for TNAS.
When modifying the IP, here are the default password for various series models:
x86 models: admin
arm 210 models: Admin123
arm 212models: admin

2. Most routers have the DHCP server function. If your local area network environment cannot use or enable the DHCP server, you need to manually set the IP address for your TNAS through your computer. Please connect TNAS directly to your computer through a network cable and follow the steps below (taking the Windows operating system as an example):

(1) Right-click on the network icon in the lower right corner of the computer desktop, and select "Open Network and Sharing Center".
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(2) Select "Change Adapter Settings".
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(3) Right-click on the network card and select "Properties", then double-click "Internet Protocol Version 4".
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(4) You need to confirm that your computer's network port has been configured with a valid IP address. The IP address should not be 169.254.x.x or left blank! Otherwise, please select "Use the following IP address" and set an IP for your computer's network port, such as 192.168.1.x.
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(5) Use TNAS PC to research for TNAS, and click "Modify IP" to modify the IP address of TNAS to the same segment as the computer, for example, 192.168.1.x. When modifying the IP, the default password for x86 models is admin, and the default password for arm models is Admin123.

Note: The IP address modified using TNAS PC is a temporary IP address. After successfully configuring the system for TNAS, you need to manually configure a fixed IP address.

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(6) After successfully modifying the IP, click "Login" and the page will jump to the system initialization page. After completing the system installation, enter "Control Panel > Network Services", select the network port and click "Edit", change "Obtain network settings automatically" to "Use the following manual settings", set the IP address to 192.168.1.x, and then click "Apply".

Now, your TNAS networking configuration is complete.

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Technical team: support(at)terra-master.com (for technical support)
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