Applicable models: All TNAS models
Applicable system: TOS 5
Fault phenomenon
If the Plex fails to be enabled for a certain TNAS user after being used for a period of time, the Operation Failed message is displayed. This may indicate that the Plex database is damaged. For details, see the following countermeasures.
Countermeasure
1.Go to TOS App Center > Installed,disable Plex.
2.Go to the TOS desktop, open File Manager, and access Plex > Library > Application Support > Plex Media Server > Plug-in Support >Databases, find the database in use ((the file name extension is db)), rename the database in use and back it up.
4. If Plex still cannot be enabled, go to TOS Control Panel > Shared folder, change the Plex folder name and enable Plex again.