F2-221 TOS 5 Device is shutting down message

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RapFan
Posts: 3
Joined: 16 Jun 2022, 22:13

F2-221 TOS 5 Device is shutting down message

Post by RapFan »

Good afternoon,
in the last few days i've updated my F2-221 to TOS 5, after a little customization everytime i log in the web ui i get a popup message "Device is shutting down" and i cannot dismiss it. The nas is working with smb and via ssh, but i cannot complete my customization process. Can you help me?Image
Is there a cli way to clear cache of the web ui or something (i've already clean my browser's cache and even tried with Firefox and also Edge)
P.S. My language OS is italian.
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TMSupport
TerraMaster Team
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Joined: 13 Dec 2019, 15:15

Re: F2-221 TOS 5 Device is shutting down message

Post by TMSupport »

Have you set a scheduled task for power off, or have performed the shutdown operation in the upper right corner of the page.
To contact our team, please send email to following addresses, remember to replace (at) with @
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RapFan
Posts: 3
Joined: 16 Jun 2022, 22:13

Re: F2-221 TOS 5 Device is shutting down message

Post by RapFan »

Yes i've set a scheduled poweroff but at 10:30 PM and now in Italy is 4 PM, 6 hours earlier.
Image
Do you think that is it better to disable the scheduled poweroff?

PS. For now i've done a simple trick with the chrome built-in web developer tools: i've deleted all the layers of the web page that prevent me to interact with the terramaster os.
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TMroy
TerraMaster Team
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Re: F2-221 TOS 5 Device is shutting down message

Post by TMroy »

Would you like to have a remote session to check the issue? As we never had such issue in our lab, and you are the first user to report it.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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RapFan
Posts: 3
Joined: 16 Jun 2022, 22:13

Re: F2-221 TOS 5 Device is shutting down message

Post by RapFan »

Hi sorry for not answering anymore but i've lost the post as you re organized all the threads.

I would like to inform that with the update 5.0.124-00161 the bug disappeared so now it's ok!
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21alpha
Posts: 34
Joined: 09 Jun 2022, 21:23

Re: F2-221 TOS 5 Device is shutting down message

Post by 21alpha »

Im having the same issue and am unable to dismiss the message
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TMroy
TerraMaster Team
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Joined: 10 Mar 2020, 14:04
China

Re: F2-221 TOS 5 Device is shutting down message

Post by TMroy »

Try 5.0.125, if it still happens, let us know.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Ektraya
Posts: 1
Joined: 05 Sep 2022, 15:21

Re: F2-221 TOS 5 Device is shutting down message

Post by Ektraya »

PS. For now i've done a simple trick with the chrome built-in web developer tools: i've deleted all the layers of the web page that prevent me to interact with the terramaster os.
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TMroy
TerraMaster Team
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Joined: 10 Mar 2020, 14:04
China

Re: F2-221 TOS 5 Device is shutting down message

Post by TMroy »

{L_BUTTON_AT}Ektraya

what issue did you have, why did you need to do so?
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Ekruti23
Posts: 1
Joined: 03 Nov 2022, 18:18

Re: F2-221 TOS 5 Device is shutting down message

Post by Ekruti23 »

have performed the shutdown operation in the upper right corner of the page.
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