nginx 404 after F5-221 update from 4.0 to 4.1.27

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jumbocards
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Joined: 03 May 2022, 14:03

nginx 404 after F5-221 update from 4.0 to 4.1.27

Post by jumbocards »

Hello

I've just updated my F5-221 to to 4.1.27 using TOS_S2.0_Update_X64_4.1.27_2006301044_2006301433.bz2
However, after update I'm no longer able to access the TOS UI, I get the 404 nginx error.

My volume seems to be okay.
- ftp seems to be still working
- ssh IS NOT working, tried 22, 23 and port 5222
- I had two users, admin seems to be okay, but my other user doesn't have access to some of the folders

The biggest issue is the UI as I won't be able to configure anything and SSH isn't working.
How to fix this? How can I factory reset?

Thanks.
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TMnorah
TerraMaster Team
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Joined: 17 Aug 2021, 09:51

Re: nginx 404 after F5-221 update from 4.0 to 4.1.27

Post by TMnorah »

Hi,

Please download the suitable TOS installation package according to your InitBoot version, and try the re-installation again.
Please follow the following guidelines:viewtopic.php?f=76&t=921
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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jumbocards
Posts: 2
Joined: 03 May 2022, 14:03

Re: nginx 404 after F5-221 update from 4.0 to 4.1.27

Post by jumbocards »

Great, I think that worked!

I have a follow-up question, however. Could you advise how I should go ahead and upgrade to the latest version? 4.2.32. I have a popup that says I need to upgrade manually. I want to be sure I don't screw up again.
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TMSupport
TerraMaster Team
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Joined: 13 Dec 2019, 15:15

Re: nginx 404 after F5-221 update from 4.0 to 4.1.27

Post by TMSupport »

Please refer to the article for help.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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