Prompt "Your account has been disabled! Please contact your system administrator" when logging in?

TOS system configuration
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TMzethar
TerraMaster Team
Posts: 1127
Joined: 27 Oct 2020, 16:43

Prompt "Your account has been disabled! Please contact your system administrator" when logging in?

Post by TMzethar »

Troubleshooting

Applicable models
All TNAS models

Applicable version
TOS 4.2.x

Cause Analysis
When you confirm that you have the account and it has not been disabled, even your account is the admin account, the login interface prompts "Your account has been disabled! Please contact your system administrator".
This is a user configuration issue in one of the older versions.

Solution
Please follow the instructions below to fix it:
1.Download and unzip the compressed package: https://dl.terra-master.com/cn/TOS_4.2. ... .class.zip
2.Upload or copy the decompressed user.class.php configuration file to TOS under "public/"
3.Enable the ssh service, log in to the SSH terminal?
4.Execute the following command to replace the wrong user.class.php file:

Code: Select all

cp /mnt/public/user.class.php /usr/www/tos/controller/
If the above steps cannot not solve your problem, it may be other errors, you can try the following methods:
Repair BTRFS/EXT4 Volume File System or Re-install your TOS
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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