Instructions for RAID Repairing

Hard Drive, volume, storage pool, RAID
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ndevass
Posts: 2
Joined: 07 Mar 2023, 18:04

Re: Instructions for RAID Repairing

Post by ndevass »

The Technical Support had to access the NAS to fix the issue.
The RAID is now repaired and I have not lost any data.
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sil4ps
Posts: 4
Joined: 14 Jun 2023, 18:15

Re: Instructions for RAID Repairing

Post by sil4ps »

Hi. Same issue.
The storage pool shows the "hard disk not found" error, but whole disks has the "good" status.
I tried to launch the "RAID repair" command, but the operation takes one second and then everything goes back to the way it was before, with the error.
Both lights blink; maybe the operation is still in progress? How long can it last with two 6 TB drives?
Thanks.
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sil4ps
Posts: 4
Joined: 14 Jun 2023, 18:15

Re: Instructions for RAID Repairing

Post by sil4ps »

After six hours, the LEDs no longer blink and nothing has changed... what to do?
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TMzethar
TerraMaster Team
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Joined: 27 Oct 2020, 16:43

Re: Instructions for RAID Repairing

Post by TMzethar »

{L_BUTTON_AT}sil4ps

Please provide your TNAS model and TOS version. And take the necessary screenshots to explain the problem in detail.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Gremlin
Posts: 432
Joined: 02 Dec 2022, 22:31
Great Britain

Re: Instructions for RAID Repairing

Post by Gremlin »

{L_BUTTON_AT}TMSupport

Just to confirm, is this process suitable for TRaid as well? It was not mentioned in the original post.
F5-221 5.1.123, 8GB System Partition on 3 x 4TB Traid; 3TB EXT4
F2-221 TOS6 (Beta), 8GB System Partition on 2 x 6TB in Traid.
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sil4ps
Posts: 4
Joined: 14 Jun 2023, 18:15

Re: Instructions for RAID Repairing

Post by sil4ps »

Ok, sorry for the delay...
The NAS model is F2-420 and mounts two 6 TB disks.
The TOS version is 4.2.40.2203011626.
Here the screenshots.
Image
Image
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sil4ps
Posts: 4
Joined: 14 Jun 2023, 18:15

Re: Instructions for RAID Repairing

Post by sil4ps »

...and no, doesn't seem suitable for TRaid.
Thanks!
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