TerraMaster NAS fails to detect my hard drive?

New system installation, system re-install
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TMroy
TerraMaster Team
Posts: 2578
Joined: 10 Mar 2020, 14:04
China

TerraMaster NAS fails to detect my hard drive?

Post by TMroy »

Troubleshooting

Applicable model: All models

If your hard drive is not able to be detected by your TNAS device, or RAID formatting fails during installation(RAID formatting stuck at 10~80%), please try followings:

1. Make sure your hard drive is well attached to the tray, and well seated on its position; Release your drive from the tray and fix it again, and insert it back to the cabin. Please refer to following video guide to install your drive correctly. https://youtu.be/Z6c6S7AA1TE
2. Make sure your hard drive is healthy and in compatibility list;
3. Remove your drive from your TNAS, and test and repair it with third party professional disk tools; viewtopic.php?f=75&t=1125
4. Do a low-level formatting, and try again;
5. If you still encounter a failure, replace it with a new drive and try again.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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