Stuck at 0% progress when installing TOS?

New system installation, system re-install
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TMzethar
TerraMaster Team
Posts: 1128
Joined: 27 Oct 2020, 16:43

Stuck at 0% progress when installing TOS?

Post by TMzethar »

Applicable model
All TNAS models

Fault phenomenon
A few users are stuck at 0% progress when installing TOS using automatic mode.
Image

Failure causes
Due to network reasons, TNAS did not request successfully to the download server.

Countermeasures
If you encounter this problem, please refresh the TOS initialisation page, follow the instructions to download the .ins installation package for the corresponding model from the TerreMaster website, select manual mode and complete the installation of TOS by uploading the installation package.
https://support.terra-master.com/download
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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