How to reinstall TOS for your TNAS?

New system installation, system re-install
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User avatar
andy
Posts: 10
Joined: 26 Jun 2020, 22:50

Re: How to reinstall TOS for your TNAS?

Post by andy »

andy wrote:
> I have followed method 2 after deadbolt attack.
>
> The update has worked but I cannot see my hard drives although they show as
> connected. How do I view my files in the file manager again?

I had to enable read/write access in user , edit, permission.

I know some people may think this is too late but Snapshot was absolutely amazing. One click and it restored my files in about 3 seconds. As if nothing happened! Thanks Snapshot.
User avatar
billbo2020
Posts: 2
Joined: 28 Feb 2021, 13:00

Re: How to reinstall TOS for your TNAS?

Post by billbo2020 »

hi i followed step 2 set up new login name and password and every time i try to lock in with my pc all i get is this (Login timed out! please log in again. ) ??
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TMroy
TerraMaster Team
Posts: 2578
Joined: 10 Mar 2020, 14:04
China

Re: How to reinstall TOS for your TNAS?

Post by TMroy »

{L_BUTTON_AT}billbo2020

May I know why you need to reinstall your system?
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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titanrx8
Posts: 222
Joined: 17 Jul 2020, 06:17

Re: How to reinstall TOS for your TNAS?

Post by titanrx8 »

andy wrote:
> andy wrote:
> >
>
> I know some people may think this is too late but Snapshot was absolutely amazing.
> One click and it restored my files in about 3 seconds. As if nothing happened! Thanks
> Snapshot.

Does Snapshot work under ext4 or only BTRFS?
User avatar
V8Triker
Posts: 82
Joined: 26 Feb 2021, 19:18
Great Britain

Re: How to reinstall TOS for your TNAS?

Post by V8Triker »

titanrx8 wrote:
> andy wrote:
> > andy wrote:
> > >
> >
> > I know some people may think this is too late but Snapshot was absolutely
> amazing.
> > One click and it restored my files in about 3 seconds. As if nothing happened!
> Thanks
> > Snapshot.
>
> Does Snapshot work under ext4 or only BTRFS?

BTRFS only.

I am looking at reformatting one of may RAID arrays, from EXT4 to BTRFS, so that I can use the Snapshot app.
The hassle is copying all the data back on to the array.
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titanrx8
Posts: 222
Joined: 17 Jul 2020, 06:17

Re: How to reinstall TOS for your TNAS?

Post by titanrx8 »

V8Triker wrote:
> titanrx8 wrote:
> > andy wrote:
>
> BTRFS only.
>
> I am looking at reformatting one of may RAID arrays, from EXT4 to BTRFS, so that I
> can use the Snapshot app.
> The hassle is copying all the data back on to the array.

I installed snapshot onto my ext4 system but it did give the BTRFS warning on startup. I might wait until TOS 5 to change back onto BTRFS. In the meantime, I've hardened my network and keep the TMs backed up and completely off the Internet.
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billbo2020
Posts: 2
Joined: 28 Feb 2021, 13:00

Re: How to reinstall TOS for your TNAS?

Post by billbo2020 »

{L_BUTTON_AT}billbo2020
TMroy wrote:
> >
> May I know why you need to reinstall your system? hi was hit with deadbolt ransomware
User avatar
billyck81
Posts: 4
Joined: 28 Sep 2020, 21:15

Re: How to reinstall TOS for your TNAS?

Post by billyck81 »

Hi,
I've got a ransomware attack today, I'm following Method 2 of the guide as TOS was not working anymore. When I click on "login" I get an ERR_CONNECTION_REFUSED error and cannot progress. I have an F2-210, I think TNOS version was 4.2.15 but I am not 100% sure and cannot check anymore.
Can you please help?
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TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: How to reinstall TOS for your TNAS?

Post by TMSupport »

{L_BUTTON_AT}billyck81
Follow the method 2 of the guide to reinstall the TOS 4.2.30, and then refer to the article to improve your TNAS security.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
xrivo
Posts: 4
Joined: 16 Mar 2022, 16:50

hidden user

Post by xrivo »

I reinstalled TOS after a ransomware attack. As recommended, I created an admin account with another name. Now several apps do not install. I tried to create the admin account but it tells me that the account already exists but.... I don't see it. Can I access system folders? probably in the hidden account there are still iFire files.......
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