Can't find F2-NAS2/F2-NAS21/F4-NAS/F4-NAS11?

New system installation, system re-install
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TMzethar
TerraMaster Team
Posts: 1128
Joined: 27 Oct 2020, 16:43

Can't find F2-NAS2/F2-NAS21/F4-NAS/F4-NAS11?

Post by TMzethar »

Please try the following three methods:

1. Search when no hard drive is installed
1) Shut down - unplug the hard drive - power on
2) Try to use the V2.515 desktop client to search (path: desktop system-Tcloud client)
The download address of the V2.515 desktop client:https://download2.terra-master.com/Terr ... V2.515.zip

2. Reset
1) Press and hold the "reset button" for 8 seconds when the device is powered on, then release your hand
2) The hard disk indicators (HDD1, HDD2, HDD3.HDD4) will all turn red, which means entering the factory system recovery mode.
3) Wait about 15 minutes for the recovery to complete, and then try to search with V1.7 and V2.515 clients respectively.

If the IP address of the NAS can be found, the reset is successful.

3. Burn the firmware
Video tutorial on burning firmware: https://dl.terra-master.com/en/NAS/烧录步骤.zip
F2-NAS2&F4-NAS: https://dl.terra-master.com/en/NAS/F2-N ... AS烧录程序.zip
F2-NAS21&F4-NAS11: https://dl.terra-master.com/en/NAS/F2-N ... 11烧录程序.zip

After the burning is successful, use the client version 2.515 to search for it.

4. If the above methods cannot be searched, please replace the NAS or hard disk. If you can enter the system and display the device initialization, please follow the hard disk mounting instructions.
Hard disk mounting instructions:viewtopic.php?f=76&t=3587
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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