The initialization setting of TOS4 cannot be completed or skipped?/The initial array formatting is stuck at 10% or 60%?

New system installation, system re-install
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TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

The initialization setting of TOS4 cannot be completed or skipped?/The initial array formatting is stuck at 10% or 60%?

Post by TMSupport »

Troubleshooting:
When I initialize my device, I cannot click next or skip after setting my my username and password and request the verification code.
Or even if I successfully complete the setup, the array formatting stays at 10% or 60%.

Applicable models: all TNAS models.

Applicable version: TOS4.x

Instructions:
Note: Please do not use this guide if you have data on your hard drive.
1. Log in to the SSH terminal: viewtopic.php?f=75&t=2350
2.

Code: Select all

mdadm -S /dev/md0
3. Find the block with partition 4, such as: sdb4

Code: Select all

ls -l /dev/sd*
4.Clear raid information

Code: Select all

mdadm --zero-superblock /dev/sdb4
5. Delete the mdadm.conf file

Code: Select all

rm /etc/mdadm.conf
6. Refresh the page and reset the administrator information
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HolisticWhale
Posts: 2
Joined: 04 Jun 2023, 04:58

Re: Cannot click next or skip when setting the username and password?

Post by HolisticWhale »

What do you do if you do have data on the drives? This guide says to not follow in this case and I am stuck at the username and password setting page!
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tommi2day
Posts: 45
Joined: 10 Jan 2023, 02:15
Germany

Re: Cannot click next or skip when setting the username and password?

Post by tommi2day »

dont know if it could help but i found TOS5 will silently not allow usernames with "admin" as part in it and is preventing to proceed to the next step. So "diskadmin" as username is not accepted

Thomas
main: T9-450
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