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Re: F2-210/F4-210 is bricked after TOS update?

Posted: 14 Jan 2021, 11:30
by TMRyan
{L_BUTTON_AT}emabia72
Hello,
Can you boot up without any hard disk and use Putty or other tools to log in using SSH protocol after waiting some time?
(Port: 22, account: root, password: Admin123 or admin)
If you can log in, you can send an email to our technical team, and we will solve this problem for you through remote control.

Re: F2-210/F4-210 is bricked after TOS update?

Posted: 14 Jan 2021, 13:45
by emabia72
TMRyan wrote:
>
I've logged in as you said and you can connect now if you want

Re: F2-210/F4-210 is bricked after TOS update?

Posted: 14 Jan 2021, 13:48
by TMRyan
You can send an email to our technical team, and we will solve this problem for you through remote control.

Re: F2-210/F4-210 is bricked after TOS update?

Posted: 14 Jan 2021, 13:52
by emabia72
TMRyan wrote:
>
Sent the email too

Re: F2-210/F4-210 is bricked after TOS update?

Posted: 03 May 2021, 13:11
by FO876
I have an F4-210 unit and apparently, I'm another affected unit/user.

I tried DL'ing the image file on page 1 and attempted to install it twice following the directions and NOTHING....giving it much more than 15 minutes and the unit is still on. I can't login through the TNAS app nor TOS but since removing all 4 drives it DOES find the unit now.

Any other remedies to try???

(I emailed through the TNAS-PC APP, hoping it reaches the correct people for a fix???)

Re: F2-210/F4-210 is bricked after TOS update?

Posted: 23 Aug 2021, 14:35
by hanmag
TMSupport wrote:
>
Hi, having same problem , I did follow above procedure, but after hours nothing is changed.
Plz is it possible to arrange a remote session?

also i try with putty login but nothing work

could you help me ?

Re: F2-210/F4-210 is bricked after TOS update?

Posted: 23 Aug 2021, 14:46
by hanmag
Hi, having same trouble Here, I did follow the procedure, but after hours nothing is changed.
I forget to left information my unit is F4-210 ...

Re: F2-210/F4-210 is bricked after TOS update?

Posted: 23 Aug 2021, 18:00
by TMSupport
{L_BUTTON_AT}hanmag

Of course, if you need remote assistance, please contact our tech team.

Re: F2-210/F4-210 is bricked after TOS update?

Posted: 25 Aug 2021, 23:31
by hanmag
I've been sending and receiving emails with technical support for the past 3 days... but nothing is fixed..
My tech team answer once per day only 2 am eastern time.

I know it's a 2-year warranty on F4-210 .. It's been 14 months since I bought it from Amazon. Is it possible to return or exchange it to Amazon?

I can not stay with our NAS or i need new one..
I say amazon UK.. they sell USB can i purchase ?

Re: F2-210/F4-210 is bricked after TOS update?

Posted: 26 Aug 2021, 00:14
by MissionAborted
Me too!! Having all kinds of issues. Would like to return for full refund, as per warranty!

Please advise how to do this.