Shared folders disappeared after TOS update or reinstallation?

New system installation, system re-install
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TMzethar
TerraMaster Team
Posts: 1127
Joined: 27 Oct 2020, 16:43

Shared folders disappeared after TOS update or reinstallation?

Post by TMzethar »

Troubleshooting

Applicable models
All TNAS models

Applicable version
TOS 4.1.x & TOS 4.2.x

Cause Analysis
1. The user reinstalls or upgrades the TOS and there are multiple volumes in the TOS. At this time, the hard disk may have poor contact and slow startup, causing the default public and appdata to point to the wrong volume location.
2. The data was deleted by mistake.
3. There is a problem with the file system or hard disk.

Solution
1. Go to Control Panel> Access Permissions> Shared Folders, and confirm whether the location of the two default folder volumes has changed. If there is a change, you need to click the advanced button above to restore it to the corresponding volume.
Wait for "loading" to end, and restart TNAS.

Image

2. If the recycle bin is turned on, a #recycle folder will be generated under the shared folder, where you can retrieve the folder you deleted by mistake. The recycle bin can be enabled when creating or editing a shared folder.
3. If the data cannot be retrieved in the first method, it may be due to other problems such as the file system or hard disk, you can contact the engineer to try to fix it.
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