The App center keep showing blank?

TOS application, TNAS PC, TNAS mobile
User avatar
TMzethar
TerraMaster Team
Posts: 1127
Joined: 27 Oct 2020, 16:43

The App center keep showing blank?

Post by TMzethar »

Applicable models: All TNAS models

Applicable version: TOS 4.x, TOS 5.x

Symptoms
If you are a new user of TNAS, or your TNAS has been used for a period of time, when you enter the app center, you find that the page is blank without any application displayed.

Cause Analysis
There are several possible reasons for the above phenomenon.
1. Your TNAS fails to connect to the internet;
2. Your TNAS network DNS settings is incorrect, or The DNS server fails to resolve the TerraMaster server address;
3. TerraMaster server fails to respond;

Solutions
Please try following countermeasures:
1. To load the App, your TNAS need to connect to the internet. Check your network settings, and make sure your TNAS is connected to the internet;
2. Modify your DNS server, or change a new DNS server and try again. To modify DNS server, go to "Control Panel-Network Settings-Network Interface", edit the network interface, and modify the DNS to a new one, for example 8.8.8.8;
3. Make sure the gateway is consistent with the one of computer;
4. Refresh your web browser and try again.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
TMroy
TerraMaster Team
Posts: 2578
Joined: 10 Mar 2020, 14:04
China

Re: Why does the application center keep showing blank without any application?

Post by TMroy »

What is your model number and TOS version?
Please make sure your TNAS has the correct network configuration and gateway and is connected to the internet. if you connect your TNAS via a proxy server or firewall, please make sure your TNAS has not been blocked.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
Zartin
Posts: 2
Joined: 09 Nov 2022, 20:40

Re: Why does the application center keep showing blank without any application?

Post by Zartin »

TNAS model F2-210
TOS 4.2.31-2203011629
Region RU
DNS to 8.8.8.8

App center is empty (((
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TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: Why does the application center keep showing blank without any application?

Post by TMSupport »

{L_BUTTON_AT}Zartin

The server is under maintenance. You can try other public DNS servers.
AliDNS: 223.5.5.5 or 223.6.6.6
Google Public DNS: 8.8.8.8 or 8.8.4.4
OpenDNS: 208.67.222.222 or 208.67.220.220
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
Zartin
Posts: 2
Joined: 09 Nov 2022, 20:40

Re: Why does the application center keep showing blank without any application?

Post by Zartin »

{L_BUTTON_AT}Zartin
TMSupport wrote: 10 Nov 2022, 18:18 The server is under maintenance. You can try other public DNS servers. AliDNS: 223.5.5.5 or 223.6.6.6 Google Public DNS: 8.8.8.8 or 8.8.4.4 OpenDNS: 208.67.222.222 or 208.67.220.220
I checked with all these DNS , the applications are empty. What domain is used to receive applications? I think that in our region the domain could accidentally get blocked.
User avatar
Zegi
Posts: 5
Joined: 10 Nov 2022, 21:41

Re: Why does the application center keep showing blank without any application?

Post by Zegi »

Zartin wrote: 10 Nov 2022, 18:52 I think that in our region the domain could accidentally get blocked.
No, this is not about our "Roskomnadzor". I've tried connecting via VPN - still the app list is empty.
Hopefully it will work on its own in the near future.
User avatar
sorin88
Posts: 3
Joined: 09 Nov 2022, 22:00

Re: Why does the application center keep showing blank without any application?

Post by sorin88 »

TNAS model F2-210
TOS 4.2.31-2203011629
I confirm blank application center with different internet settings too.
Region PL
User avatar
Peams
Posts: 1
Joined: 13 Nov 2022, 11:01

Re: Why does the application center keep showing blank without any application?

Post by Peams »

Next week is not a date. Is there a date when the Application Center will be available?
User avatar
ccampi
Posts: 1
Joined: 14 Nov 2022, 03:56

Re: Why does the application center keep showing blank without any application?

Post by ccampi »

I also confirm my TOS Application is empty and I cannot find anything to be installed on my new F5-221 Model
User avatar
emrys
Posts: 5
Joined: 14 Nov 2022, 09:02

Re: Why does the application center keep showing blank without any application?

Post by emrys »

Is there a date when this issue is expected to be resolved?

I just purchased a TerraMaster device, part of my purchase decision was the applications that are available.
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