TNAS account fail to log in by entering the password on the web page?

TOS system configuration
Post Reply
User avatar
TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

TNAS account fail to log in by entering the password on the web page?

Post by TMSupport »

Troubleshooting

Entering the password in the web login page cannot log in, and there is no password error prompt, and can't jump to TOS interface.

Cause:
1. Redis service failure
2. The btrfs file system is abnormal

Solution:
1. How to log in to the SSH terminal?
2. Switch to the root directory of the system.
Input:

Code: Select all

cd /
Switch to root user.

Code: Select all

sudo -i
3. Restart the redis service.
Input:

Code: Select all

/etc/init.d/redis restart
Refresh the TOS page, and log in again.

If the above method does not work, please continue with the following steps:
4. Check the system log.
Input:

Code: Select all

dmesg
If you find a clear red font logo, or a message with the words "Btrfs error", as shown in the figure:
5.jpg
5. This indicates that the file system is abnormal and the file system needs to be unmounted.
Please input separately:

Code: Select all

umount /mnt/md0
umount /home
6. Check the btrfs file system.
Input:

Code: Select all

btrfs check /dev/mapper/vg0-lv0

7. If the check takes a long time or an obvious error message appears, please wait patiently.
After the check is completed, please restore the file system.
Input:

Code: Select all

btrfs check --repair /dev/mapper/vg0-lv0
6.jpg
8.As shown in the figure above, "10 9 8 7 6 5 4 3 2 1" appears, which means that the probability of file system recovery is very high.
Just wait for the end of the recovery process and input:

Code: Select all

/etc/tos/script/mntdata
-- Mount the file system to the /mnt/md0 and /home directories
9. Refresh the TOS login page and log in again.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Post Reply