Can't login with TNAS Mobile after TOS updated to 4.2.07?

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TMSupport
Customer Service
Posts: 987
Joined: 13 Dec 2019, 15:15

Can't login with TNAS Mobile after TOS updated to 4.2.07?

Post by TMSupport » 06 Jan 2021, 11:02

Applicable model: all TNAS models.

Suitable TOS version: TOS4.2.07

Troubleshooting
After TOS updated to TOS4.2.07, cannot login with the same login credentials with TNAS Mobile and it prompts that wrong username or password. It's the same issue either within local LAN or from over the internet (with TNAS.online enabled).

If the login issue appeared after updating to the latest TOS4.2.07, please check the version number of your TNAS Mobile, TOS4.2.07 requires running the latest version of TNAS Mobile too which will be 2.4.4 for Android and 2.4.3 for iOS. Please try to uninstall TNAS Mobile, and reinstall the latest TNAS Mobile to see whether it’s ok.
The TNAS Mobile in Google Play is not the latest version, please scan the QR code from our official website to get the latest TNAS Mobile. https://support.terra-master.com/download/
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @

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ayemossum
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Joined: 01 Feb 2021, 09:04

Re: Can't login with TNAS Mobile after TOS updated to 4.2.07?

Post by ayemossum » 01 Feb 2021, 09:24

Currently the version on Play is 2.4.5 (which is the same version available on the support page). When using either the manual download or the Play store download, I'm unable to log into the TNAS on either local or remote. The message is "The User name or Password is incorrect. Please try it again!"

I'm using a T-Mobile OnePlus 8 (model IN2017) on Oxygen OS 11.0.1.1.IN55CB (was previously running on version 10.5, probably 10.5.23.IN55CB, and updated just now. giving same results).

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ayemossum
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Re: Can't login with TNAS Mobile after TOS updated to 4.2.07?

Post by ayemossum » 01 Feb 2021, 09:27

ayemossum wrote:
> Currently the version on Play is 2.4.5 (which is the same version available
> on the support page). When using either the manual download or the Play
> store download, I'm unable to log into the TNAS on either local or remote.
> The message is "The User name or Password is incorrect. Please try it
> again!"
>
> I'm using a T-Mobile OnePlus 8 (model IN2017) on Oxygen OS 11.0.1.1.IN55CB
> (was previously running on version 10.5, probably 10.5.23.IN55CB, and
> updated just now. giving same results).

Additional info: I'm running TOS 4.2.08-2101111540 on an F4-210

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TMRyan
Customer Service
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Joined: 01 Dec 2020, 11:50

Re: Can't login with TNAS Mobile after TOS updated to 4.2.07?

Post by TMRyan » 01 Feb 2021, 11:02

Hello,
Can you log in with another account and password?
Can you log in when the password has no special symbols?
Have you saved the old version of TNAS mobile? You can try to uninstall TNAS mobile and install it again.
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @

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RomanLV
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Joined: 20 Feb 2021, 01:38

Re: Can't login with TNAS Mobile after TOS updated to 4.2.07?

Post by RomanLV » 20 Feb 2021, 01:53

I have the same problem. The version of TOS 4.2.08-2101111540 on f4-210, the version of the application downloaded from your site TNAS Mobile-2.4.5 by link. I bought it yesterday and now I'm setting it up. I can't configure access through the app. Writes " Invalid username or password. Please try again."

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TMRyan
Customer Service
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Joined: 01 Dec 2020, 11:50

Re: Can't login with TNAS Mobile after TOS updated to 4.2.07?

Post by TMRyan » 20 Feb 2021, 09:22

{L_BUTTON_AT}RomanLV
Hi, Are you accessing TNAS under the same network? If not, you need to open TNAS.online.
tnas.online.png
Please update the TNAS time before logging in.
Time.png
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @

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RomanLV
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Joined: 20 Feb 2021, 01:38

Re: Can't login with TNAS Mobile after TOS updated to 4.2.07?

Post by RomanLV » 20 Feb 2021, 12:06

Thanks! It helped to update the TNAS time.

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