F2-210/F4-210 randomly loses connection or does not power off by pressing the power button

Frequently asked questions, operating instructions, troubleshootings
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TMSupport
Customer Service
Posts: 1443
Joined: 13 Dec 2019, 15:15

F2-210/F4-210 randomly loses connection or does not power off by pressing the power button

Post by TMSupport » 23 Sep 2020, 11:26

Failures: F2-210/F4-210 randomly loses connection or does not power off by pressing the power button.

Fixes:
1. Download the package to your computer: http://dl.terra-master.com/cn/TOS_PATCH_ARM_1.03.bz2
2. Power on the TNAS and log in the WEB GUI.
3. Go to TOS Control Panel – General Settings – Update & Recovery – Manual upgrade, browse and select the downloaded package and click “Apply” to upgrade.
4. The TNAS will automatically restart when the OS upgrade is completed.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)

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emabia72
Posts: 19
Joined: 26 Dec 2020, 14:25

Re: F2-210/F4-210 randomly loses connection or does not power off by pressing the power button

Post by emabia72 » 12 Jan 2021, 03:35

did not solve the issue for me...

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TMRyan
Customer Service
Posts: 539
Joined: 01 Dec 2020, 11:50

Re: F2-210/F4-210 randomly loses connection or does not power off by pressing the power button

Post by TMRyan » 12 Jan 2021, 14:55

Hello,
Did you send an email to our support team?We need to check the problem you mentioned earlier.
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @

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emabia72
Posts: 19
Joined: 26 Dec 2020, 14:25

Re: F2-210/F4-210 randomly loses connection or does not power off by pressing the power button

Post by emabia72 » 13 Feb 2021, 14:31

Issue is back again
Cannot access the folders even if the device is connected and cannot turn it off by pressing the power button
Tried to reboot but did to solve the problem
I'm writing to support team but I don't think a remote session will solve the problem.
Please replace the device

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fadege
Posts: 4
Joined: 05 Apr 2021, 02:03

Re: F2-210/F4-210 randomly loses connection or does not power off by pressing the power button

Post by fadege » 28 Sep 2021, 03:30

Same here: F4-210 - 4.2.15

No more Tnas on my Network. No way to see in and login.
And does not power off by pressing the power button..........

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TMA
Posts: 8
Joined: 09 Apr 2021, 10:01

Re: F2-210/F4-210 randomly loses connection or does not power off by pressing the power button

Post by TMA » 28 Sep 2021, 11:13

Please send an email to our support team, We need to check the problem you encountered

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Laurens
Posts: 0
Joined: 12 Oct 2021, 16:47

Re: F2-210/F4-210 randomly loses connection or does not power off by pressing the power button

Post by Laurens » 12 Oct 2021, 16:48

I'm writing to support team but I don't think a remote session will solve the problem.
Please replace the device

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TMroy
Customer Service
Posts: 1311
Joined: 10 Mar 2020, 14:04

Re: F2-210/F4-210 randomly loses connection or does not power off by pressing the power button

Post by TMroy » 12 Oct 2021, 22:23

{L_BUTTON_AT}Laurens
Our tech team will provide you with a reasonable solution if they think the device is faulty. please just wait for their confirmation.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)

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