No connection to clouddrive

Duple Backup is an efficient tool for backing up your data stored in TNAS.
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Daver
Posts: 6
Joined: 05 Dec 2022, 21:15

No connection to clouddrive

Post by Daver » 05 Dec 2022, 21:25

Hello Experts,

I am trying to get my new F2-223 to back-up to google or microsoft cloud via duple backup.

I first choose to backup a folder. On the next screen i go with „cloud drive“ and „google drive“. Thereafter the process is freezing and shows the „turning wheel“. I have waited for at least 5 Minutes but there seems to be no connection to google drive. Same with onedrive.

What I am doing wrong?

Thanks for your help. Dave

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TMSupport
Customer Service
Posts: 2269
Joined: 13 Dec 2019, 15:15

Re: No connection to clouddrive

Post by TMSupport » 05 Dec 2022, 22:42

Please check if TNAS is connected to the Internet.
Which version of the application is installed?
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)

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Daver
Posts: 6
Joined: 05 Dec 2022, 21:15

Re: No connection to clouddrive

Post by Daver » 05 Dec 2022, 23:07

The TNAS is connected to the Internet. The TNAS is running TOS version 5.0.176 and duple backup is version 0.1.32, which both should be the current version.

Thanks for your help

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TMSupport
Customer Service
Posts: 2269
Joined: 13 Dec 2019, 15:15

Re: No connection to clouddrive

Post by TMSupport » 06 Dec 2022, 18:19

Please contact our tech team to check it remotely.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)

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