U4-111 TOS 5.1.33 No Resources

CPU, memory, fan, process, services status, system log, tempreture
User avatar
Binary100100
Posts: 9
Joined: 29 Apr 2023, 22:14

U4-111 TOS 5.1.33 No Resources

Post by Binary100100 »

As the subject suggests.
I have an U4-111 model with 4 10TB in Raid-6 with TOS 5.1.33.
Absolutely nothing shows up in Resource Monitor.
Resource Monitor.PNG
It had worked using TOS 4.x but as soon as I upgraded to TOS 5 (after a system reset of course) I immediately noticed that it somehow still saved my resource monitor history from 4.x but would no longer run on 5.0.
I tried deleting the history hoping that it would somehow refresh but that didn't help.

Advice?

Also, when rebooting this system takes a very long time to initialize. It wasn't too bad with TOS 4... maybe 5 minutes. But with 5.1 it takes at least an hour! I receive a ping reesponse almost immediately and within about 5 minutes get access to my shared media but the OS takes forever.
User avatar
TMroy
TerraMaster Team
Posts: 2578
Joined: 10 Mar 2020, 14:04
China

Re: U4-111 TOS 5.1.33 No Resources

Post by TMroy »

May I know how did you update your 4.x to TOS 5.1.33? may I know your update routine?
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
Binary100100
Posts: 9
Joined: 29 Apr 2023, 22:14

Re: U4-111 TOS 5.1.33 No Resources

Post by Binary100100 »

TMroy wrote: 30 Apr 2023, 14:25 May I know how did you update your 4.x to TOS 5.1.33? may I know your update routine?
I followed the instructions here:
https://www.youtube.com/watch?v=e1ukLBKdLaE
Basically I:
User avatar
TMRyan
TerraMaster Team
Posts: 817
Joined: 01 Dec 2020, 11:50

Re: U4-111 TOS 5.1.33 No Resources

Post by TMRyan »

We're going to verify that.If this defect is found, we will Readapt this model.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement)
User avatar
Binary100100
Posts: 9
Joined: 29 Apr 2023, 22:14

Re: U4-111 TOS 5.1.33 No Resources

Post by Binary100100 »

TMRyan wrote: 30 Apr 2023, 20:17 We're going to verify that.If this defect is found, we will Readapt this model.
Thanks for looking into it. I've set this to alert my email and I'll stay tuned.
User avatar
TMRyan
TerraMaster Team
Posts: 817
Joined: 01 Dec 2020, 11:50

Re: U4-111 TOS 5.1.33 No Resources

Post by TMRyan »

We did not find this issuse, you can reinstall TOS 5.1.33.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement)
User avatar
Binary100100
Posts: 9
Joined: 29 Apr 2023, 22:14

Re: U4-111 TOS 5.1.33 No Resources

Post by Binary100100 »

I just re-installed TOS_X642.0_Update_5.1.33_00360_2304141548
No resources.

Nothing is showing up in resource monitor.
I have it set to Enable continuous system resource monitoring with a retention of 30 days.
But everything says 0%. (Load, CPU and Memory Usage.)
User avatar
Binary100100
Posts: 9
Joined: 29 Apr 2023, 22:14

Re: U4-111 TOS 5.1.33 No Resources

Post by Binary100100 »

I don't have an options button or a reset to defaults available.
I have a Settings option. I select that and the only option it leaves me is "Enable Continuous Resource Monitoring" with a retention time and storage location (which is greyed out and can't be edited. /tmp/TOS_CONFIG/sysem.db )
User avatar
TMzethar
TerraMaster Team
Posts: 1127
Joined: 27 Oct 2020, 16:43

Re: U4-111 TOS 5.1.33 No Resources

Post by TMzethar »

{L_BUTTON_AT}Binary100100

After updating from TOS4 to TOS5, some webpage caches may affect the display, please try to clear the browser cache.Can you provide us with a screenshot of your latest description?
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
Binary100100
Posts: 9
Joined: 29 Apr 2023, 22:14

Re: U4-111 TOS 5.1.33 No Resources

Post by Binary100100 »

I already did on the first post.
Locked