F2-210 - CPU @98%

CPU, memory, fan, process, services status, system log, tempreture
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rankinc
Posts: 10
Joined: 07 Feb 2022, 17:45

F2-210 - CPU @98%

Post by rankinc »

My F2-210 is running at 98%, like a post below I have emailed Terramaster support and received no feedback.

There seems to be one process which is utilising a high amount of the CPU, the process has a strange name: r3hnvnqnm7najbf

Is there a way to delete this process?
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TMroy
TerraMaster Team
Posts: 2578
Joined: 10 Mar 2020, 14:04
China

Re: F2-210 - CPU @98%

Post by TMroy »

It seems your device is infected by mining malware, in order to clean the malware, it is recommended to reset your system to factory default and reinstall the TOS.

viewtopic.php?f=76&t=423 please follow method 1, and go directly to step 3 to set factory default, and re install the TOS.

After you clean the malware, please follow the guide to protect your device from being attacked.
viewtopic.php?f=6&t=2877
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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rankinc
Posts: 10
Joined: 07 Feb 2022, 17:45

Re: F2-210 - CPU @98%

Post by rankinc »

Ok, thank you. I'll conduct a quick back-up of data and the proceed with your advice

Thanks
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