CPU 100% F2-210

CPU, memory, fan, process, services status, system log, tempreture
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scotdong
Posts: 2
Joined: 10 Feb 2022, 18:05

CPU 100% F2-210

Post by scotdong »

I have an F2-210 (4.2.08-2101111540), and I was setting it up in my new home after moving. For the first time, I kept receiving alerts about CPU usage, and some processes with funny names are eating up my CPU.
I didn't install any app, and I never turned on any remote access.
I also found a user named "remote2" which I did not create, so I deleted it. The situation is not improved by rebooting.
I followed the guide and turned out it is the pty10 virus, but I can't kill it by myself, cos I'm not familiar with command lines.
I can reset the system as long as the data on my HD keep safe.
Some help, please.
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TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: CPU 100% F2-210

Post by TMSupport »

Hi! You can send email to our tech team to have a remote session.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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scotdong
Posts: 2
Joined: 10 Feb 2022, 18:05

Re: CPU 100% F2-210

Post by scotdong »

Thank you very much.
I sent the email yesterday, however still not receiving any reply.
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TMRyan
TerraMaster Team
Posts: 817
Joined: 01 Dec 2020, 11:50

Re: CPU 100% F2-210

Post by TMRyan »

{L_BUTTON_AT}scotdong
Hi,
Can you tell me the exact time and subject of the email you sent?
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement)
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