Strange app overload CPY

CPU, memory, fan, process, services status, system log, tempreture
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unixtall
Posts: 56
Joined: 31 Dec 2019, 19:02

Strange app overload CPY

Post by unixtall »

My CPU is always near 100%. Which is that?

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TMRyan
TerraMaster Team
Posts: 817
Joined: 01 Dec 2020, 11:50

Re: Strange app overload CPY

Post by TMRyan »

Hi,
I can't see the 100% picture of the cpu you sent, you can send it as an attachment.
add.png
Is it possible to let our engineer check it remotely? You can send an email to our tech team :viewtopic.php?f=75&t=608
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement)
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sianderson
Posts: 293
Joined: 02 Aug 2020, 03:42
Great Britain

Re: Strange app overload CPY

Post by sianderson »

that sort of process name is usually malware running on your nas drive so i believe you are infected with something

if you know what you are doing you can SSH to the nas drive and then prevent it from running, but more than likely you will either need to wipe your drives and start it all again or allow a TM engineer to login in remotely and they may be able to prevent it from running at start up
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4.2.43
unixtall
Posts: 56
Joined: 31 Dec 2019, 19:02

Re: Strange app overload CPY

Post by unixtall »

How can i see the process that starts with the system? Or if there is a process that start with a timer. Its seems to be a malware. When i kill the process, CPU is ok.
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TMS
TerraMaster Team
Posts: 508
Joined: 20 Oct 2020, 17:06

Re: Strange app overload CPY

Post by TMS »

Hi,
Is it possible to let our engineer check it remotely? You can send an email to our tech team : viewtopic.php?f=75&t=608
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @
unixtall
Posts: 56
Joined: 31 Dec 2019, 19:02

Re: Strange app overload CPY

Post by unixtall »

My hour is gmt+1 its so difficult that your engineer check it.. :(

I see a suspicious process: vinu3imu0jdg3ma

See the captures. Is normal that?
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TMRyan
TerraMaster Team
Posts: 817
Joined: 01 Dec 2020, 11:50

Re: Strange app overload CPY

Post by TMRyan »

Hi,
This is abnormal. After you send the email, we will arrange a reasonable time to solve it for you remotely.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement)
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