update wont work

CPU, memory, fan, process, services status, system log, tempreture
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Genima
Posts: 8
Joined: 01 Jul 2020, 17:41

update wont work

Post by Genima »

Hi,

we use TOS 4.1.24 on our F5-420.

The system wont do the manual update to 4.1.27, it always tell us that the software package will be extractet (ca. 2 minutes), and then nothing happens. Just waited 20 minutes

CPU ist down on 5%, so i think it do not work ...

Ok, and we have again the weird message from viewtopic.php?f=9&t=597&e=1&view=unread#unread is still back :-(
TNAS F5-420
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TMS
TerraMaster Team
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Joined: 20 Oct 2020, 17:06

Re: update wont work

Post by TMS »

{L_BUTTON_AT}Genima
Refer to this link for the 4.1.27 installation package viewtopic.php?f=75&t=1064
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @
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Genima
Posts: 8
Joined: 01 Jul 2020, 17:41

Re: update wont work

Post by Genima »

We dont have Version 3.x, we have 4.1.24
TNAS F5-420
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TMS
TerraMaster Team
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Joined: 20 Oct 2020, 17:06

Re: update wont work

Post by TMS »

Yes,you only need to upgrade to 4.1.27(from 4.1.24).
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @
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Genima
Posts: 8
Joined: 01 Jul 2020, 17:41

Re: update wont work

Post by Genima »

Name TNAS 006C19
Model F5-420'
TOS-Version 4.1.24-2005151013

Yes i know that i nee 4.1.27 - but ....THIS UPDATE WONT WORK
TNAS F5-420
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TMS
TerraMaster Team
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Joined: 20 Oct 2020, 17:06

Re: update wont work

Post by TMS »

Is it possible to let our engineer check it remotely? You can send an email to our tech team to confirm it.
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @
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Genima
Posts: 8
Joined: 01 Jul 2020, 17:41

Re: update wont work

Post by Genima »

Yes, it is possible. Tomorrow :-)
TNAS F5-420
User avatar
Genima
Posts: 8
Joined: 01 Jul 2020, 17:41

Re: update wont work

Post by Genima »

Ok, we are ready
TNAS F5-420
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