Deduplication Manager Not Working

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davirap
Posts: 11
Joined: 16 Nov 2022, 05:23

Deduplication Manager Not Working

Post by davirap »

Hi,
i install deduplication manager and try to run but after installation complete not create icon on my desktop and service will not start.
Application are installed now but i've not icon and started service.

Have you same problem?
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TMRyan
TerraMaster Team
Posts: 817
Joined: 01 Dec 2020, 11:50

Re: Deduplication Manager Not Working

Post by TMRyan »

Now there are some problems with the application, you need to replace the TOS language with English before sending successfully.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
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dj13990
Posts: 12
Joined: 28 Feb 2023, 19:14

Re: Deduplication Manager Not Working

Post by dj13990 »

I have the same issue. Everything is installed, but when trying to set up a scan it goes through the process, but nothing shows up and the setup page returns. Any news on this?
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TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: Deduplication Manager Not Working

Post by TMSupport »

{L_BUTTON_AT}dj13990

If you choose manual deduplication, you need to click the "Deduplication" button after scanning.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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dj13990
Posts: 12
Joined: 28 Feb 2023, 19:14

Re: Deduplication Manager Not Working

Post by dj13990 »

Yes, I understand that process. But I can't get there, as whenever I set it up and choose auto or manual, it goes right back to the setup screen. This is what I see after going through the setup.
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Screenshot 2023-03-02 at 5.11.30 AM.png
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TMnorah
TerraMaster Team
Posts: 117
Joined: 17 Aug 2021, 09:51

Re: Deduplication Manager Not Working

Post by TMnorah »

Please restart the application and try refreshing again.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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dj13990
Posts: 12
Joined: 28 Feb 2023, 19:14

Re: Deduplication Manager Not Working

Post by dj13990 »

Im not sure how to restart the app. I did try to uninstall it, reinstall it and try again. Still the same thing.
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TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: Deduplication Manager Not Working

Post by TMSupport »

Please provide screenshots of the detailed settings for the deduplication task.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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dj13990
Posts: 12
Joined: 28 Feb 2023, 19:14

Re: Deduplication Manager Not Working

Post by dj13990 »

I figured it out. You cant have a name with a space in it. Once I removed the space it worked as it was supposed to.
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TMF522123
Posts: 2
Joined: 22 Mar 2023, 08:10

Re: Deduplication Manager Not Working

Post by TMF522123 »

I just got the F5-221 and put in 4 x 1tb drives. Loaded a little over 600gb and have 2.11tb free. I put around 20 duplicate files in the public folder and ran Deduplication Manager and it at first scanned all 20 files. I then clicked the Deduplication button and it showed them in a small window to select, I selected a few and it completed, but nothing was removed.
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