Can't connect to SSH / CPU always 100%

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Nekle
Posts: 14
Joined: 05 Dec 2021, 06:42

Re: Can't connect to SSH / CPU always 100%

Post by Nekle »

Hello.

It has came back...
"top" has gave me the first picture and "ps aux" the second one.

I can't find where it's launched from
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Nekle
Posts: 14
Joined: 05 Dec 2021, 06:42

Re: Can't connect to SSH / CPU always 100%

Post by Nekle »

Well i decided to take it easily and reinstall it again with factory settings following this tutorial viewtopic.php?f=76&t=423

but it says that " Tick "Restore to factory default", and then click "Apply"; your system will be erased, but the data on the hard drives will not be deleted;"

But when i'm in the initialisation menu after the reboot i have to choose between 'Automatic" and "Personalized" but in both cases it says "Your data will be lost, are you sure you want to continue ?"

I dont want to loose my data, how can i install my TOS again with out loosing everything ?

Thanks again for your answer
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Nekle
Posts: 14
Joined: 05 Dec 2021, 06:42

Re: Can't connect to SSH / CPU always 100%

Post by Nekle »

Could i have an answer ?

i don't want to loose all my data
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TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: Can't connect to SSH / CPU always 100%

Post by TMSupport »

Reinstalling the system normally will not delete the data on your hard drives, bUT to prevent accidents, it is recommended to backup your data before reinstalling.
If you receive a prompt to format the raid after installing the TOS > restarting > setting the administrator account, please do not continue and contact our tech team.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Nekle
Posts: 14
Joined: 05 Dec 2021, 06:42

Re: Can't connect to SSH / CPU always 100%

Post by Nekle »

{L_BUTTON_AT}TMSupport

Thanks you looks it works, it didn't reset my HDD.
But now i can't connect to to my windows computeur using "file://MY_NAS_IP", SMB is on and i'm using the same account as the one i'm connect with on the WEB ui.
But when it prompt me to enter my login/pwd to access the shared folder, it just says wrong password.
Do you have any ideas why ?
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TMRyan
TerraMaster Team
Posts: 817
Joined: 01 Dec 2020, 11:50

Re: Can't connect to SSH / CPU always 100%

Post by TMRyan »

You can refer to the following: viewtopic.php?f=77&t=2759
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement)
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Nekle
Posts: 14
Joined: 05 Dec 2021, 06:42

Re: Can't connect to SSH / CPU always 100%

Post by Nekle »

Thanks it has worked, it was due to a too complexe password :/
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