App installation fails

Discussion of applications not mentioned above.
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timewarp
Posts: 3
Joined: 02 Jan 2021, 23:44

App installation fails

Post by timewarp »

In the beginning app installation went fine, so i installed CLAM Antivirus and tested some others. All of the others were deinstalled later, so currently only clam ist installed.
But whatever app i try to install now, the procedure is failing.
For example: Trying to install DLNA Media Server. clicking on install i get immediately: 50% installed, then after some seconds: 0% Installed and then after some time (10-30 seconds i guess) i get an installation failed message.

I have a F5-220 with TOS 4.2.07 installed.
Any ideas?
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TMS
TerraMaster Team
Posts: 508
Joined: 20 Oct 2020, 17:06

Re: App installation fails

Post by TMS »

It is recommended to try to restart the system and clear the browser cache ,or check whether it is connected to the network.
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @
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timewarp
Posts: 3
Joined: 02 Jan 2021, 23:44

Re: App installation fails

Post by timewarp »

TNAS was restarted several times and the browsercache was cleared.
Also the TNAS is connected to the network. Otherwise the TNAS could not load the list of applications i guess.
The status windows is showing LAN 1 connected (192.168.2.2) and Internet connected ()
But still the same behaviour.
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TMRyan
TerraMaster Team
Posts: 817
Joined: 01 Dec 2020, 11:50

Re: App installation fails

Post by TMRyan »

Hi,
Is it ok to let our engineer have a remotely check for you?
You can send an email to support(at)terra-master.com, remember to replace (at) with @ ,our engineer will help you with this issue by remote session.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement)
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KoGa
Posts: 3
Joined: 23 Sep 2020, 00:46

Re: App installation fails

Post by KoGa »

did you find a fix to this? I am having the same issue.
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