No TOS Application

Discussion of applications not mentioned above.
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TMRyan
TerraMaster Team
Posts: 817
Joined: 01 Dec 2020, 11:50

Re: No TOS Application

Post by TMRyan »

{L_BUTTON_AT}Anubis101
Hi, To connect the NAS to internet, please do as follows: Go to TOS Control Panel – Network Services – Network – Network Interface – Click on LAN 1 and click on Edit – choose Use network settings below Please set the IP address according to these of your computer. The 1st 3 digits (below is 10.18.8) should be the same as these of your computer. The 4th digit (below is 102) should be the one that is not occupied by others. “Subnet mask” and “Default gateway” should be the same as these of your computer’s.
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Such as: Your computer connects internet PC Configuration: IP: 192.168.0.50 netmask:255.255.255.0 Gateway: 192.168.0.1 DNS1: 8.8.8.8 DNS2: 4.4.4.4 TNAS: IP: 192.168.0.9 netmask:255.255.255.0 Gateway: 192.168.0.1 DNS1: 8.8.8.8 DNS2: 4.4.4.4
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Have you opened a network proxy, can you provide screenshots of some network settings? Or you can send an email to our support team and our engineers will solve it remotely for you.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement)
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TMroy
TerraMaster Team
Posts: 2578
Joined: 10 Mar 2020, 14:04
China

Re: No TOS Application

Post by TMroy »

Make sure your firewall doesn't not block your TNAS device from connecting to our server.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Anubis101
Posts: 4
Joined: 15 Jan 2021, 19:40

Re: No TOS Application

Post by Anubis101 »

sorry its late been busy but have done that and still nothing i also wiped the hdd and re installed
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network f nas.jpg
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TMS
TerraMaster Team
Posts: 508
Joined: 20 Oct 2020, 17:06

Re: No TOS Application

Post by TMS »

Is it possible to let our engineer check it remotely? Can’t troubleshoot it directly,you can send an email to our tech team to confirm it.
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @
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