MEGA

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TMzethar
TerraMaster Team
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Joined: 27 Oct 2020, 16:43

Re: MEGA

Post by TMzethar » 27 Sep 2023, 17:19

Hi,the cloud disk in CloudSync is mega.nz instead of megadis.net, please make sure you are not mistaken.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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ChrisSproston
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Joined: 13 Aug 2020, 16:32

Re: MEGA

Post by ChrisSproston » 27 Sep 2023, 21:24

{L_BUTTON_AT}TMtina
I meant to tag you into the post above ☝️. Can you help?
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ChrisSproston
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Re: MEGA

Post by ChrisSproston » 27 Sep 2023, 21:27

{L_BUTTON_AT}TMzethar
it's definitely mega.nz
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TMzethar
TerraMaster Team
Posts: 828
Joined: 27 Oct 2020, 16:43

Re: MEGA

Post by TMzethar » 28 Sep 2023, 08:49

Please contact technical support mailbox or the customer service window on the right side of the official website homepage. We can arrange for engineers to help you troubleshoot via remote access.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Brutaldeath
Posts: 26
Joined: 17 Oct 2022, 19:50

Re: MEGA

Post by Brutaldeath » 28 Sep 2023, 17:41

Yes, I have send 2 mails at support@terramaster.com but I never have an answers ...
I will try to send a similars mail at CloudSync directly ..
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ChrisSproston
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Joined: 13 Aug 2020, 16:32

Re: MEGA

Post by ChrisSproston » 29 Sep 2023, 01:42

I've just sent an e-mail to the Technical Support Mailbox. Fingers crossed I'll hear something back...
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Brutaldeath
Posts: 26
Joined: 17 Oct 2022, 19:50

Re: MEGA

Post by Brutaldeath » 16 Oct 2023, 14:52

I dont have any news about CloudSync himself since this message :

I’m sorry but CloudSync is a standalone application from Bdrive Inc. and it seems that the application you mentioned is a CloudSync application from Terramaster App Center.

We cannot find any license of CloudSync from your email address.

So, this app is not supported by BDDrive editor ...

Terramaster have any news ?
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Brutaldeath
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Joined: 17 Oct 2022, 19:50

Re: MEGA

Post by Brutaldeath » 09 Nov 2023, 00:40

I have download the latest version of Cloud Sync, update today at 14h14, version 3.0.15.

I alwready have the same issue.
Can you report this issue to the CloudSync developper team or send us his mail adress?
I talk about the official Terramaster center app.

Thanks
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TMzethar
TerraMaster Team
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Joined: 27 Oct 2020, 16:43

Re: MEGA

Post by TMzethar » 09 Nov 2023, 17:26

We have already done it and there is currently no conclusion.
If you are willing to provide remote inspection, it will be beneficial for us to troubleshoot problems faster.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Gremlin
Posts: 252
Joined: 02 Dec 2022, 22:31

Re: MEGA

Post by Gremlin » 09 Nov 2023, 19:24

Brutaldeath wrote: ↑
28 Sep 2023, 17:41
 Yes, I have send 2 mails at support@terramaster.com but I never have an answers ...
I will try to send a similars mail at CloudSync directly ..
Check email address - it's terra-master.com (with hyphen)
F5-221 5.1.95 (Since 18/11/23), 8GB System Partition on 3 x 4TB IronWolf in Traid,
F2-221 TOS6 (Beta), 8GB System Partition on 2 x 6TB in Traid.
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