New user. D5-300 getting 10MBps upload speed.

USB RAID storage for photographers, music producers, movie collectors
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impad
Posts: 2
Joined: 22 Oct 2020, 09:43

New user. D5-300 getting 10MBps upload speed.

Post by impad »

Hello,

I've purchased the D5-300 and installed 5 4TB Western Digital NAS Drives. It is plugged into a USB3.1 Gen 2 port on my Windows 10 machine. The set-up went well and it's appearing as a mapped drive with 15TB of space as to be expected. However, I'm only getting 10MBps upload speed.

A couple of questions:

Is the RAID currently initializing?

Is there a way to check it's current status if it is initializing?

The RAID Manager isn't presenting much information other than it's a RAID device with 5 drives so I'm a little lost as to what might be going on behind the scenes.

Thanks so much!
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TMSupport
TerraMaster Team
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Joined: 13 Dec 2019, 15:15

Re: New user. D5-300 getting 10MBps upload speed.

Post by TMSupport »

Hi:
Please refer to the link。

viewtopic.php?f=67&t=448
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
impad
Posts: 2
Joined: 22 Oct 2020, 09:43

Re: New user. D5-300 getting 10MBps upload speed.

Post by impad »

Switching USB ports has fixed the issue. I can't imagine it was because it was in a USB 3.1 Gen 2 port, so I imagine I'm having some driver issues. I will look into that separately, but the RAID is running at good speeds now.
User avatar
TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: New user. D5-300 getting 10MBps upload speed.

Post by TMSupport »

Ok, thanks for the feedback. If any updates, keep us informed.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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